About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Disney World Is Getting Super Expensive And It’s Not That Good

Mar 12 2022

Disney World is the happiest place on earth, right? I’m not so sure. I recently took my toddler there, and she loved it – she was most excited to see Buzz Lightyear. She also didn’t want to get leave rides when they ended. I know I’ll make several more trips there, and my daughter will love it. At the same time Disney just costs a lot of money and isn’t actually that good.

Continue Reading »

When American Airlines Cancels A Route, Does It Follow Its Own Rules Or Are Customers On Their Own?

Mar 12 2022

When American Airlines suspended its service to Sydney that meant my award itinerary to see my family was cancelled. I spoke to the airline and was told they would re-accommodate my business class award on Qantas… in coach.

This seems to violate both the airline’s published rules and the promise of the joint ventures with other airlines that they promote and are fighting with the government to allow.

Continue Reading »

Use Any Brex Points Before They Close Your Account!!

Mar 11 2022

My first thought was to generate some account activity but that may not be enough to save the account. I might do that anyway, but I’m going to use my rewards right away. Brex says if I use the account they will merely “conduct an internal review” over whether to close the account. Usage alone may not be enough to save it.

Meanwhile one reader shared that when Brex told them their account would be closed in 30 days the account was actually closed sooner than that. I’m going to cash out my 210,000 points immediately.

Continue Reading »