About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Hilton Permanently Moves To More Generous Points Expiration, Here’s The Strategy Behind It

hotel
Dec 09 2021

In January 2020 Hilton moved from requiring activity in an account every 12 months to keep it active to a 15 month expiration policy. Then the pandemic hit and many programs, including Hilton, paused points expiration. Hilton points won’t expire until at least December 31, 2022. Now they’ve moved to a ‘permanent’ 24 month expiration policy, with points first expiring again in a year. Why the change?

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Court Filing: Hertz Continues To Falsely Report Cars Stolen, Get Customers Arrested

Dec 08 2021

According to attorneys for the plaintiffs in the case – which seeks $530 million in damages – there are over 180 people that have been falsely arrested based on Hertz errors. That number is rising, with 26 new victims identifying themselves in the past month. And this doesn’t seem to be just a past problem at Hertz, either, because 8 new victims “have come forward with proof of new false arrest incidents” that occurred this year.

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Southwest CEO Gary Kelly’s Amazing Tribute Video To Retiring American CEO Doug Parker

Dec 07 2021

On October 22nd American Airlines CEO Doug Parker received the Wings Club’s Lifetime Achievement Award. I shared the video American prepared for the event, and Parker’s acceptance speech, earlier today in my coverage of his retirement announcement. Parker will stay as CEO through March 31 when he becomes Chairman and current airline President Robert Isom becomes CEO.

The real star of the Wings Club event, enjoyed by around 1300 guests at the New York Hilton, was Southwest Airlines CEO Gary Kelly’s music video tribute. It’s been held close to the vest since that night.

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Family With 7 Week Old Baby Kicked Off A Flight In What Seems Like A Horrible Mix Up

Dec 07 2021

A family with a 7 week old baby was kicked off their American Airlines Charlotte to Philadelphia flight on Saturday after a disagreement with flight attendants. They were called ‘rude’ and ‘disruptive’ but it appears to have stemmed from a misunderstanding as the baby’s mother got up from her seat to accommodate another passenger. They reportedly had to wait around the airport for eight hours before being accommodated on a new flight home.

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