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This is exactly what the airline means when it talks about their new-ish slogan, caring for people on life’s journey.
I’m not sure this is something that sets American Airlines apart, but on this day and on this one particular flight the airline’s employees really took care of a passenger by treating them as a person with their own story and their own reason for flying that day.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
I used to think Avatar Airlines was a run of the mill pump and dump securities scam, but now I believe Avatar Airlines is running a job fraud scam, too.
Masks made sense on planes when, together with HEPA air filtration and downward air flow, they reduced the risk of catching Covid-19 on a plane.
Now vaccines are available. We’re going to have challenges keeping people masked up once they’ve been vaccinated. The rule needs to stay in place now, when most Americans haven’t had a chance to become vaccinated yet. It’s tough to know who has been vaccinated and who hasn’t been.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
I shared this month that American Airlines is still planning new cabins for Boeing 787-9s they take delivery of, and Airbus A321XLRs. There will be full mockups of the cabins for testing this time.
Just before the pandemic American Airlines was previewing potential seat choices.
Adults can get vaccinated and children cannot. You may be able to travel, but what about travel with your kids?
Is it reasonable to travel with children who haven’t been vaccinated? And will countries allow unvaccinated children to enter?
A passenger on board an American Airlines flight to Phoenix shared video of what happened when they landed and arrived at their gate. A fight broke out between passengers over who would disembark first. Another passenger can be heard saying “they’re calling for law enforcement.”
You can’t split up families. And back-to-front leads to bunching as well. And since those don’t work out as well in practice as in theory, their regular boarding process stands.
This is why airlines all tinker with their process from time to time and never stop tinkering, because they’re never been able to do much to improve – with few exceptions.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
