Avis Demands $1,278 For A Rental Car Dent — But Its Own Photos Show No Dent [Roundup]

News and notes from around the interweb:

  • Avis demands $1,278.20 from customer for denting a rental car but their evidence doesn’t appear to show any damage. And it’s not possible to dispute the charge, because their ‘website is down for maintenance’. But they plan to charge the card on file for it anyway.

    I just got a letter (dated 13 May, postmarked 15 May, received 22 May) declaring damage and demanding almost $1300 for a dent. The record included 3 photos (VIN sticker, dashboard/ODO, and steering wheel), none indicating any damage (and horribly low res as well). I tried calling them twice, got bounced around and “our systems are down”, opened two tickets via email and the online portal (once it came back up). No damage happened to the car, none was noted at return.

  • Minnesota says that the Minneapolis airport can hold public meetings airside past security without violating its open meetings laws, meaning you have to pay for a REAL ID or alternative verification and clear a checkpoint to attend.

  • Space aliens?

  • AeroLopa has come up with the seat map for the Qantas A350-1000ULR Project Sunrise plane

  • Flight attendants at Canada’s Air Transit cannot get high on their own time or while working, arbitrator says

    Air Transat had implemented the policy following the legalization of cannabis in Canada in 2018, and it was challenged by the Canadian Union of Public Employees (CUPE) local.

    The airline had implemented this policy citing safety concerns. The union had argued that it was a violation of the employees’ right to privacy.

  • American Airlines and Charlotte haven’t been able to come to terms on a new use and lease agreement for the airport, so the current one is being extended another year.

  • “30 minute line for cafeteria food” there is nothing premium about queueing. It’s also not going to be premium once you reach the front of the line, given the hordes of people inside the lounge.

    Posts from the delta
    community on Reddit

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Just take Uber or lyft or rent where there are no scanners. You could take an uber/lyft to/from a local pickup and dropoff location. Problem solved.

  2. There are so many dodgy stories about Avis regarding damage/cleaning claims that they are on my do not use list. Enterprise has been very good to work with even under unusual circumstances (ex. Damage by a valet garage)

  3. My last rental was from Enterprise and they did not have a scanner. Rent from off airport locations if possible. They may be cheaper even with a cab ride there and back. Uber did not have rides where I went, so they are not good everywhere.

  4. Would be interesting if there could be a test done by a person on the US no-fly list who wants to attend a MAC “public meeting” airside at MSP.

  5. Back before US airline lounges in the US allowed in domestic passengers on the basis of a high-priced credit card, US airlines’ US lounges would not have lines like that shown in the photo above. The LGA lounges back then were not as nice as nowadays, but they were also not having long lines out the doors.

    Given how strong consumer demand has been for US airline lounge access-providing credit cards and how packed the US lounges get (even with waiting times/lists), I expect to see the airlines and banks raise the costs consumers are asked to pay to access airline/airport lounges.

  6. I just can not understand standing in a long line for entry to any lounge. I use PHL and the Centurion Lounge is notoriously backed up almost all the time and crowded if you get in. How is it worth it when you can go to one of numerous restaurants and relax?

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