Category Archives for Airlines.
There are times when American Airlines systems do not recognize these bag benefits even though the passenger is entitled to them.
An August 8, 2023 memo to the airline’s customer care agents outlines “a few known scenarios” where American’s computers fail to recognize free checked bags that customers are entitled to.
An American Airlines flight attendant took to social media because she wants premium cabin customers to know that they are not entitled to a bottle of water. Traditionally you’ll find a bottle of water at your seat when flying long haul in business class. Alaska Airlines gives you one at your seat domestically. But if you ask for one, that’s at the discretion of the crewmember on American – and this one wants you to know that it is a privilege and not a right.
This past Wednesday, boarding passes printed by American Airlines agents no longer show a customer’s full frequent flyer number on them.
This is still just for agent-printed boarding passes. Kiosks, mobile app, and American Airlines website boarding passes still show full frequent flyer numbers, although the plan is that these “will also eventually conceal the frequent flyer number by end of 2023.”
American Airlines has just pulled the trigger on one more element of unwinding the partnership. The airline no longer has access to seat maps for JetBlue flights. They can’t assign seats for customers who booked through them, and have to tell customers to contact JetBlue for seat assignments.
A passenger whose father passed away is railing against United Airlines. His parents were supposed to travel on the airline to London. Without her husband to fly with, his mom still wants to take the trip with her daughter. They have two tickets, and want to use two tickets, but the airline wants an additional $1,000. Is that fair?
An empty seat is the best thing you can do to have a better flight. On most airlines it is luck. On Southwest it is strategy.
Southwest doesn’t pre-assign seats, but if you board early and get the one you want and the flight isn’t sold out, you can improve your odds that the seat next to you stays vacant – by making it unappealing for someone to choose to sit down next to you. Always ask if the flight is full when you board!
Last month American Airlines took a teenager into a security room and interrogated him, eventually banning him from flying the airline for using Skiplagged.
His parents bought him a ticket from Gainesville, Florida to New York via Charlotte, when he only planned to travel to Charlotte. He didn’t plan to use his connecting flight, but the New York trip was cheaper. Now American Airlines is suing Skiplagged.
United Airlines pilot Kenneth Jones was arrested in a Denver Airport employee parking lot after a “bizarre ax attack” against the lot’s exit gate. He says he got tired of waiting for the arm to go up. The uniformed pilot is shown on video taking an axe out of his trunk and swinging the axe at the gate more than 24 times and finally got it up.
An American Airlines passenger bought a seat for her 18 month old child. A flight attendant refused to allow them to use it, saying children under two weren’t allowed in seats without a car seat. This was wrong. The passenger is suing, because American wouldn’t refund the seat they’d purchased but weren’t permitted to use. And One Mile at a Time reports that the airline is making two claims in response to the suit, They’re only required to transport a passenger, not to transport them in a seat. Since the toddler flew, they got the full value of their ticket. The flight attendant, who threatened to kick the passengers off the flight and who denied use of the seat all based on a misunderstanding of policy, was within their rights to do so even though…
While this is a buildup in seasonal Europe, it’s a way to give transpacific winter jets a place to go as Senior Vice President of Network Brian Znotins explains. Philadelphia gives more single connections to competitors than other Copenhagen, Nice and Naples flights. Philadelphia – not New York – gets growth with this announcement, and that follows moving New York JFK – Doha to Philadelphia. Znotins describes Philadelphia as a connecting hub, versus New York as a focus for local traffic.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
