Category Archives for Airlines.
Southwest Airlines used to carry more local passengers to and from Denver, while United had more passengers total given their big connecting hub there. Now United actually carries more Denver locals, too – a result of offering more total seats in the market (they’ve replaced a bunch of regional jets with mainline flying). There’s no reason to make disingenuous advertising claims when they actually have a killer argument to make. Yet somehow they fail to do so?
Fares aren’t usually cheaper when you book roundtrip the way they used to be. And, outside of basic economy fares, there usually aren’t change fees anymore – so buying one way tickets won’t ‘double the change fees’ if you have to cancel a trip the way that they used to. So much of the time you can take advantage of the flexibility that separate tickets offered.
This is a war of all against all, and you have to take care of yourself, the best way to do that is to race the boarding gate and get on as soon as your boarding group is called.
Former United Airlines CEO Oscar Munoz is out with a new book, Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies.
Munoz showed promise for United early on but stumbled. It’s his choice of airline President that is his legacy.
Airlines offer ‘customer service’. You get in a line when you have a problem and they’ll rebook you. That sort of resolution isn’t hospitality – and for high cost airlines that’s costing them profits.
Why are they even training for a middle of the night interrogation inside a hotel with guests sleeping?
Pilots have a lot more sway at airlines than flight attendants. It’s harder to become a pilot, in part because government regulations make doing so time-consuming and costly. That makes it hard to replace pilots. Pilots also have a lot more say over an airline’s operation, so can slow it down dramatically.
Those are important reasons why pilots are paid more. They receive better benefits. And their life on the road often features better hotels, better ground transportation, and higher meal allowances. Is that… fair?
American Airlines has eliminated its ‘saver’ and ‘anytime’ awards. Now when you’re using American’s miles to fly American Airlines, the only option is web special awards, which have been renamed Flight Awards. Nothing else changes at this time, though a number of things flow from this decision.
Most awards were already web specials. There’s a new award chart, but it doesn’t provide very much information. Overall I consider the change negative, but mostly just recognizing past devaluations rather than representing a new devaluation.
American Airlines has eliminated Saver and Anytime awards, and replaced those award charts with a new ‘starting from’ pricing chart for American Airlines flights. There are no changes to partner awards or upgrade awards. And since most American awards were already dynamically-priced web specials, in practice little changes at all.
Here are the full details.
The flight attendant’s vaping is an issue because it’s illegal and subject to fine, not because it’s inherently problematic the way smoking on board would be (exposing other passengers to the smoke).
Most of the time cabin crew are ‘unmonitored’ and while there are procedures, in practice there’s quite a wide latitude for deviation.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
