Category Archives for Airlines.
The summer before the global pandemic, Delta Air Lines revamped its long haul economy product. In a sign that they had forgotten they were an airline they introduced amenity kits, welcome drinks and hot towels, and course-based dining in economy class.
To show just how different of an airline Delta is now, compare course-based dining in economy with this.
I wrote on Thursday that American Airlines could find itself in chapter 11 bankruptcy. It wasn’t a prediction that this would happen, or a claim that it’s somehow inevitable. Instead it was an explanation that it is now thinkable because of their vulnerable financial position combined with high fuel prices, increasing labor costs, and looming recession. If these stars misalign for them, they’re the most likely big airline to take that hit.
The top line message from the American Airlines second quarter was record revenue and a return to profitability. But their financial statements actually show that flying planes from one place to another, and selling tickets, doesn’t generate profit for American Airlines. Instead, the AAdvantage loyalty program is responsible for all of American’s profits.
Qatar has one of the best business class product in the world in its ‘QSuites’. These are revolutionary suites with doors and movable partitions that allow two and even four passengers to travel together in their own space.
Right now there’s fantastic award availability at the end of the booking window. You can use this for travel from the U.S. to Doha and beyond to the Mideast, India, the Maldives and even to Africa. And you can book it with American and Alaska miles or points transferred from American Express, Chase, Capital One, Citibank or Bilt.
Three successive rounds of taxpayer bailouts and the recovery of the airline industry should be good news for American Airlines, as it is for other U.S. carriers. However American remains in a more precarious financial position than its competitors and has less maneuvering room than other airlines do facing the headwinds that are on the horizon for the industry.
American’s financial statements show liabilities that are greater than their assets and they face four major challenges that could make things worse.
In March 2019 Delta CEO Ed Bastian said the airline would offer free wifi within “a year or two.” They needed to ensure they had enough bandwidth for everyone to use it, since not charging would mean far greater usage.
Delta tested just how much people used wifi when it’s free and found that their Gogo inflight internet couldn’t handle it without degrading service. The airline has since moved to retrofit planes with ViaSat internet which works faster. And now, according to an internal memo, they’re ready to go.
Amsterdam’s baggage systems broke down and KLM informed passengers that connecting passengers couldn’t check bags on Thursday, July 21.
Reader Don shares his experience this morning checking in for a trip to the U.S. via Amsterdam.
Alaska Airlines flight 1080 from Washington Dulles to San Francisco suffered a delay on Monday after the plane’s pilot and co-pilot got into an argument – and the captain walked off the aircraft. The Captain actually announced to passengers that he wasn’t getting along with his co-worker.
Alaska Airlines is introducing permanent luggage tags you can affix to your bags that speed up the check-in process. Passengers with these tags won’t have to print bag tags at the airport. Instead they will “activate the devices from anywhere—their home, office or even car—up to 24-hours before their flight through [Alaska’s] mobile app.”
The numbers of known cases almost certainly are massively understating the number of actual cases at this point, even asymptomatic infection possibilities aside. Nonetheless the number of infections in absolute terms is almost certainly very small, so most people are very unlikely to come into close physical contact with someone that’s infected.
I do not consider myself at risk at this time and I am not taking precautions, although I regularly update my priors based on new information. As the facts change, I can change my mind. However the precautions taken earlier in the pandemic, such as extensive housekeeping, not only appeal to my previously-held preferences they seem better-suited to monkeypox and numerous other pathogens than to Covid-19.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
