Category Archives for Airlines.
For several airline employees, calling in sick when they’ve got Covid-19 costs them their attendance pay. For flight attendants at American that can be thousands of dollars. The incentive program drives employees to show up for work, but it drives employees to do that even when they’re sick and even when they’re potentially infectious.
The American Airlines caterer at Dallas – Fort Worth, LSG Sky Chefs, is short on ice and blaming supply chain for the problem. Flights are getting notes, instead of ice, in their catering drawers.
Many public health officials see mask requirements as an ultra-low (or no) cost step to take to require them. There’s been a push from Biden insiders to make masks on planes permanent.
Anthony Fauci, on ABC’s This Week, was asked whether we would “get to the point where we won’t have to wear masks on airplanes?” His answer: “I don’t think so.”
It’s easy to rage at an airline on social media. But unless your tweet goes super viral it’s not likely to get you much. Better to take ownership of the situation yourself. Here’s 9 ways to make sure this doesn’t happen to you.
JetBlue used to seem a bit half-hearted about its loyalty program. It was always a bit of a me-too effort, from revenue-based accrual and redemption to a single-tier elite program that doesn’t even offer free extra legroom seats to its top customers.
Now that they’re (1) expanding internationally and (2) in an alliance with American Airlines, using American slots in New York to grow and taking traffic onto their flights from American’s long haul operation, they’re in a whole new ballgame. They’re even relevant to corporate business. And how you treat premium customers matters – more than just inflight in Mint (their business class cabin, which is quite good). So they’re beginning to get serious about an elite program.
Southwest Airlines CEO Gary Kelly tested positive for Covid-19 “after returning home” from testifying in front of the Senate Commerce Committee with the CEOs of United Airlines and American Airlines, and an Executive Vice President of Delta. Flight attendants union head Sara Nelson was also there, and she reports speaking directly with Kelly after the hearing.
At Congressional hearings this week, Southwest Airlines CEO Gary Kelly said that masks provide little incremental benefit in air travel given the safety of the aircraft environment. American Airlines CEO Doug Parker chimed in, “I concur.” And has since been walking that back, though over the summer when virus prevalence was low he and the CEOs of United and Southwest were talking about ending the mask mandate.
So should we still be wearing masks on planes?
The best way to track and manage frequent flyer accounts for many years has been Award Wallet. You add your account information and they let yo know when your balance changes. They let you know when your flight plans change – from flight numbers and times to seats. They track airline fee credits,, free hotel nights, and suite upgrades. And they let you know if miles in a program are close to expiration.
American Airlines has told Award Wallet that they can no longer do this with AAdvantage accounts or American reservations. The position American Airlines is taking is going to make the lives of members and passengers harder, and it’s going to mean less engagement in the AAdvantage program.
Here are three things that I didn’t cover separately from last week’s employee meeting with American Airlines President and CEO-designate Robert Isom, along with several other executives that seemed noteworthy or otherwise interesting to me.
American Airlines partner and oneworld member Finnair is offering up to a 100% bonus on purchased miles, and buying miles also earns elite status miles. Through December 27 you can buy miles for an award ticket and become a mid-tier or top tier elite without flying.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
