Delta Air Lines, which has developed a reputation for extreme reliability, has faced a Thanskgiving operational meltdown cancelling a more flights over the holiday weekend than they typically cancel in a year. So far on Thanksgiving day Delta has cancelled 259 flights, or 18% of its schedule. By comparison, American Airlines has cancelled 5 flights and United has cancelled 7.
What’s going on at Delta? Delta’s meltdown seems to be a combination of poor operational management, and failing to use the tools available to them which would incur costs.