Airlines

Category Archives for Airlines.

What Do Consumers Complain To DOT About, And Which Complaints Actually Get Action?

by Gary Leff

Oct 14 2020

The Government Accountability Office published a new report taking the Department of Transportation consumer complaint process to task noting that DOT doesn’t publish the results of 81% of their investigations. There’s little transparency into DOT complaints.

Aside from the recommendation to share more information about the process, what’s most interesting I think is the window that the report itself provides into what consumers are complaining about, and what complaints the Department of Transportation actually listens to.

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Business Class Awards Wide Open To Europe For Next Summer For The Whole Family

by Gary Leff

Oct 13 2020

Swiss is making tremendous business class award space available between North America and Zurich for summer 2021. You can find four or more business class awards not just from East Coast gateways like New York JFK (and Newark) and from Chicago but even from Los Angeles and San Francisco, which used to be nearly impossible to find. From Zurich you can connect beyond to myriad destinations you might like to visit.

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Delta Hints At When They’ll Stop Blocking Middle Seats, Start Making Money

by Gary Leff

delta airplanes on tarmac
Oct 13 2020

Delta is losing less money, making customers happy, and sees the near-term dominated by leisure travel that doesn’t touch the coasts. Business travel has tripled, but it’s off of a low base. All the forecast good news means they foresee when they’ll stop blocking middle seats.

The brightest spot is their American Express credit card deal – they are beginning to acquire customers again, excited by the performance of the current limited-time offer.

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Two Singapore Airlines Airbus A380s Are Now A Restaurant Where Diners Can Redeem Miles To Eat

by Gary Leff

Oct 12 2020

Singapore Airlines took two of their latest configuration Airbus A380s and turned them into a popup restaurant. They offered tickets for “Restaurant A380 @ Changi” yesterday and their two planned dates (October 24 and 25) sold out in 30 minutes.

So Singapore is extending the concept, offering the restaurant for a longer period, and has also created a waitlist.

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Southwest Airlines Will Expand To Houston Intercontinental And Chicago O’Hare

by Gary Leff

Oct 12 2020

The largest U.S. domestic airline is already a significant player in both the Houston and Chicago markets. They’re doubling down by extending service to a second airport in each city. Just as they’re taking American Airlines head on in Miami, they’ll be taking on United (Houston Intercontinental) and United and American (Chicago O’Hare) at those major carrier hubs.

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Alex Cruz Out As CEO Of British Airways

by Gary Leff

plane tails
Oct 12 2020

Sean Doyle, the CEO of Aer Lingus, will be the new British Airways CEO – with Aer Lingus’ Chief Corporate Affairs Office Donal Moriarty becoming Aer Lingus interim CEO. Meanwhile the group’s low cost long haul carrier CEO Fernando Candela will become IAG’s “Chief Transformation Officer” (will one of the transformations be the demse of LEVEL?). Cruz will remain non-executive Chairman of British Airways.

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Congressman Claimed His Mask ‘Fell Off While He Was Asleep’. Inflight Video Shows That Wasn’t True.

by Gary Leff

Oct 11 2020

Last week I wrote that airline rules don’t seem to apply to the rich and powerful after Mike McCaul, the fifth wealthiest member of Congress who is in a tight reelection race, flew Washington Dulles to Austin without a mask over his face.

He said it fell off when he was asleep. But new video has surfaced that calls that into question, and suggests the Congressman likely should be banned by United Airlines.

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