Category Archives for Airlines.
It appears these account shutdowns were based on a belief that they could be the victim of hacking. In this case, accounts that were suspected to have been hacked are being replaced by brand new accounts with miles transferred – though apparently the transfer of elite status, systemwide upgrades, and the like is not instantaneous.
Norwegian’s failure was one of 10 things I told you to expect from the coronavirus crisis. They’re now putting four subsidiaries which employ crew into bankruptcy and terminating other staffing agreements. They’re blaming the choice on which companies to put into bankruptcy on lack of subsidies by the governments of Sweden and Denmark.
Virgin Australia is entering ‘voluntary administration’, the Australian equivalent to bankruptcy that envisions continued operation in some form. This follows the country’s government declining to extend a bailout of approximately US$892 million.
Until there’s a vaccine life may not return truly to normal. We may be asked to social distance. We may be asked to wear masks. And many countries may have restrictions in place on who can visit, and what documents are required to do so.
However the world will – hopefully – begin returning to some semblance of normal in the coming months, having bought time to expand testing, expand health care capacity to deal with a potential influx of patients, and perhaps most importantly doctors and researchers will have learned much about how to treat patients with the virus.
Where will be safe to go? Where will we be able to go?
The new American Airlines safety video certainly would have been released by now if not for the current global pandemic. It features the airline’s new uniform. Seeing this gives me a sense of normalcy.
Starting Monday at noon Eastern Canada will begin requiring face masks for air travel.
Possession of a mask will have to be demonstrated during the check-in process for all international flights departing Canada or flying to Canada. (That will require physical check-in). Masks must be worn going through Canadian security checkpoints (to protect security screeners). And worn whenever a passenger can’t be physically distanced from others.
The king of Thailand, Maha Vajiralongkorn, is self-quarantining in Germany with a harem of 20 women and servants.
His country has had a ban on international flights in place, and Thai Airways has suspended passenger operations. Nonetheless the national carrier operated Bangkok – Munich service, including a tag flight between Switzerland and Germany.. so that the king could attend a dinner party, and then once again flee the country with a stop to see his wife before returning to the German Alps.
United Airlines took a public approach telling all employees they expect to need fewer staff going forward and releasing the letter to media.
Southwest was more circumspect, holding private discussions with union leaders about how to avoid layoffs in the fall. They told unions that without concessions they expect to have to furlough employees. Southwest’s biggest union has gone public with a loud rejection.
Along with extending elite status by a year American Airlines is also extending systemwide upgrade certificates. Any systemwide upgrade expiring by January 31, 2021 will be extended to July 31, 2021.
But what about getting new upgrades when status is extended? And what about upgrades from last year that have been applied to 2020 travel?
Southwest Airlines announced an extension of members’ elite status, Companion Pass benefits, and the validity of travel vouchers.
They’re also making it easier to earn elite status this year, as well as to earn a Companion Pass and extending the life of travel credits, in some cases giving up to an additional 2.5 years to use those credits.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
