Category Archives for Airlines.
Everyone pauses in place and gets a do-over. That’s the message from Delta which announced an extension of elite status, club memberships, vouchers and more.
There’s a natural reason why Delta is first among U.S. airlines to do this – and an advantage they have in rollover qualifying miles that better positions them to still take advantage of their elite program when travel comes back.
For ‘at least’ the next three weeks United will operate a reduced schedule with only 17 flights from the New York area, including 15 from Newark. Today American Airlines is scheduled to operate more flights from Newark than United.
In a huge about-face, the CDC is recommending that Americans wear masks when out in public. They want to preserve N95 respirator masks for health care workers who have the greatest exposure to COVID-19, but believe that the general public wearing lesser masks can help stop the spread.
If you’re a frequent traveler you probably have face masks. In fact you may have a bunch of them in a closet without even realizing it.
One hundred and thirty five Holland America cruise ship passengers were turned away by United Airlines on Friday night after cabin crew refused to work a flight to Sydney if they were allowed on board.
You’d buy coins from the U.S. government at face value, pay by credit card, and get free shipping. There were ever-changing rules about how many coins you could buy and how often, but for a time it was unlimited – and some people bought seven figures worth.
The coins were heavy. You had to take them to the bank. And you had to track shipments. But that there was no net cash cost to the deal, and no real limit for awhile on how much you could earn, plus that it lasted in one form or another for about three years makes it an all-time classic.
DOT is telling airlines that continuing to deny refunds for cancelled flights and significant schedule changes is “a violation of the carriers’ obligation that could subject the carrier to an enforcement action.”
However the government will not act against airlines that have improperly refused refunds already provided they get their act together and fix their policy, educate staff about the change, and contact everyone that already took a voucher to let them know they are entitled to a refund.
In an interview Department of Transportation Secretary Elaine Chao says that airlines have to refund customers when they cancel flights. That’s clear, published DOT policy.
Secretary Chao also said that the government should not ground the airlines, and that flying decisions should be left up to them – and that the nation needs the airlines flying, even now.
American’s May schedule will have only 10% of its usual international flying, and about 20% of its domestic flying.
They’ve just announced what they’re planning to fly internationally for summer. It’s much more ambitious.
At an internal meeting on Friday, American Airlines President Robert Isom told employees “every lost bag is nearly $60.” That amount was new to me.
In January alone American mishandled 74,975 bags, the most in the industry by far, and not any improvement over the prior year. At $60 per bag it cost American $4.5 million, and annualized at the same rate $54 million. Extrapolating similar costs for the industry would mean US carriers losing over $160 million a year to mishandled bags.
American Airlines and their credit card partner Barclays have updated the offer for the credit card they market inflight. And with this change, American Airlines is again encouraging flight attendants to hand out paper applications on board to passengers, even while they’re reducing the rest of their service levels to promote health and safety of cabin crew and customers alike.
American Airlines sent out a message to flight attendants who have been through training to qualify to pitch the card inflight.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
