Jul
24
2018
American’s CEO Doug Parker and Delta’s CEO Ed Bastian agreed to sit in coach in the back of a Boeing 777-200 and talk about their coach products.
CEOs of American and Delta Sit on a Boeing 777 and Defend Coach
Airlines
Category Archives for Airlines.
American Airlines is Surveying Elites About How to Change Upgrades
Jul
24
2018
Loyalty programs are having a hard time delivering cherished upgrades to elites, they’re monetizing premium cabins more than ever before, so what does the future look like for the all-important recognition component of airline elite status?
American Airlines is surveying elites with these questions to help them decide.
Delta Puts Domestic Coach Award On Sale For… 26,000 Miles
Jul
23
2018
Delta is running an award sale they seem to have changed from offering a set of routes at a discount each month to each week.
Salt Lake City – Tampa is a deal or discount at ‘just’ 26,000 miles roundtrip. So much for the 25,000 mile award.
With American Scaling Back in New York Their Premium Transcon Business Centers on LA
Jul
23
2018
premium business for American airlines is increasingly centered around LA rather than New York, which is what happens when you scale back in what’s perhaps the most important air market in the world.
The airline’s Vice President – Planning Vasu Raja suggests they don’t have a lot more opportunity today for extra premium domestic flying any plans for lie flat 757s domestically notwithstanding.
United Changes Policy, More Flexible Allowing Inflight Photo and Video
Jul
23
2018
If passengers hadn’t recorded video of Dr. David Dao being dragged off a United flight, and also of his bloody return, do you think United would have ever changed its story from ‘apologizing for having to re-accommodate passengers’ to declaring the events truly horrific?
The widespread use of cell phone video has become important to document events and create proof when bad things happen.
Here’s Why Aircraft Cleaners Get On Planes While Passengers are Still Trying to Get Off
Jul
23
2018
Airlines could schedule longer ground time for aircraft, but that’s expensive. I’m not sure that’s how I’d most want them to invest in passenger experience since it would ultimately mean buying more planes for the same flight schedule. Ultimately I’m just glad they clean the planes at all.
American Drops the Barbecue Sandwich From Buy On Board Due to “Negative Feedback”
Jul
22
2018
A week ago I wrote about American’s super gross ‘barbecue chicken sandwich’ that they sell in coach. I suggested that for an airline based in Texas this is doubly embarrassing since it doesn’t even constitute barbecue.
American’s 767s Will Be Retired in 2020, but Lima Will Get the Worst Aircraft the Longest
Jul
22
2018
At American’s ‘Crew News’ employee forum on Wednesday a Lima-based flight attendant asked about the airline’s plans to send new aircraft to Lima — the 757s and 767s they’re getting just aren’t reliable. The airline’s CEO Doug Parker began answering by saying “there are challenges with Lima because of the altitude” (although it’s worth noting that British Airways, Air France and KLM all fly Boeing 777s there) but they recognize that the Boeing 767 “doesn’t look like the rest of the airline” in terms of customer experience. Parker has talked in the past about the need to get rid of the Boeing 767s from the fleet although while I think the business class experience is subpar coach is roomier. American Airlines Boeing 767 Business Class The airline ordered 787s which will replace 767s in a…
Confirmed: American Removing Business Class Seats From Boeing 787-8s
Jul
22
2018
This makes awards and upgrades super difficult on the aircraft (awards are nearly impossible now in business class as it is). A 20 passenger business class cabin is a loss of 28% of the business class seats on the aircraft. In contrast United’s Boeing 787-8s have 36 business class seats. British Airways 787-8s have 35 business class seats.
The CEO of American Airlines Lays Out His Vision for Low Revenue Over a Quality Coach Product
Jul
22
2018
Recently I saw someone’s comment on my Facebook feed that what you think about American Airlines corresponds directly to whether you fly mostly international business class and premium cabin transcon flights (New York – Los Angeles / San Francisco) or whether most of your travels are on their domestic network. That seems right to me.
American Airlines has made a huge investment in its product — but not where most people sit. Internationally we get good fully lie flat business class seats, better bedding, and better lounges while domestically even in their premium cabin we get less legroom and removal of seat back entertainment. They’re moving seats closer together throughout their aircraft which they say they’re making up for with thinner, less comfortable seats that have less recline.
