Category Archives for Commentary.
The impressions and beliefs we’re forming through this crisis are going to carry forward, and that will have long-lasting effects on travel brands. Here’s an early stab at brands that rise in status based on how they’re handling the crisis, and those that fall in status as well.
Chris Guillebeau’s books are empowering because they’re actionable, for instance The $100 Startup talked about finding the things people as you questions about – where others see you as an expert – and turning that into a business. And most importantly, not waiting until sometime in the future, not putting together a business plan and raising money and someday actually doing it but bootstrapping your way to success.
This time he’s written a narrative, rather than a how-to. It’s a story, rather than a manual, about a man drowning in student debt, with his job in jeopardy and losing his apartment. But he finds his focus and begins with small steps, including a challenge to earn $1000 in a weekend. Chris sent me an advance copy, and it’s a great new take for him on how to take stock and improve your life when you’re starting from a rough place.
We don’t want people to travel from highly infected areas (because they might be infected) to areas where the virus isn’t spreading (because that could bring it in).
Having someone with the virus traveling to an area where there’s already significant spread doesn’t really change anything. If you don’t have COVID-19, you won’t make other people sick. And with so few people on planes, social distancing is easy, the actual travel itself is fairly low risk for passengers – though higher risk for flight attendants.
Rhode Island doesn’t want any loopholes in their new ban on New Yorkers seeking refuge in the state. The U.S. now has over 112,000 confirmed cases of COVID-19, nearly 40% more than China has reported. And half of all U.S. cases are in New York and New Jersey.
Police in Rhode Island are now stopping cars with New York license plates and the state’s National Guard is conducting house-to-house searches to find New Yorkers and impose a 14 day quarantine. According to the Governor of the state, their “risk is called New York City.”
Hotels are in line right behind the airlines looking for a bailout – even the Walt Disney Company. So are airport workers, and now Boeing is raising its hand too. We need to reserve government’s response for where it makes the most leveraged difference to society as a whole. There are lessons from China on what’s coming down the road.
The economic challenges aren’t primarily in travel, that’s just what’s slowing down first, and when everybody is bailed out no one is.
President Trump said on Tuesday that the federal government would help the airline and cruise industries. Details, though, are limited. However economic stimulus proposals being batted around Washington are bigger in nominal dollars than 2008’s Troubled Asset Relief Program and the 2009 stimulus law.
When Congress starts talking big dollars, industries line up. After 9/11 Congressman Jim Moran said “It’s an open grab bag, so let’s grab.” And that’s what the travel industry seems to be starting to gear up for.
There are awards where a panel of experts gets together to give out an award based on their own opinion. There are awards where companies pay sponsorship fees and keep winning their sponsored award. And then there’s the oldest and largest consumer-driven awards in airline, hotel and credit card loyalty: the Freddie Awards.
Voting in the Freddie Awards is now open and runs through March 31st. The Freddie Awards are the voice of the frequent traveler. Each year millions cast their ballots for the very best in loyalty, and the industry comes together at the awards ceremony.
In December New York State law began allowing undocumented immigrants to get drivers licenses and stopped sharing applicant information with immigration enforcement agencies.
Wednesday evening the Trump administration announced that because New York passed this law, “New York residents are no longer eligible to enroll in these Trusted Traveler Programs” including Global Entry.
US airlines check your boarding pass before you enter the jet bridge, and that’s it — while many international airlines have flight attendants standing at the door of the aircraft who will look at your boarding pass again.
Flight attendants on most airlines around the world will see you’re on the right plane, direct you to the correct class of service, and tell you which side of the plane to proceed down in the case of a widebody. Although it’s common on single aisle aircraft as well.
We’ve had thousands of successfully booked awards. Things aren’t as easy as when I started. I once helped a family of 7 fly together non-stop roundtrip in Lufthansa first class. Getting started booking awards during the Great Recession with airline premium cabins empty and award space plentiful made it seem like this would always be easy.
Now it’s harder work, and there are more tradeoffs. Sometimes all we can offer are connections and a passenger will only fly non-stop. My job is to explain the tradeoffs and help a client make an informed decision. And my job is also to know when I can’t (or am not comfortable) helping someone and be straight with them about it up front.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
