Category Archives for General.
Last week I received a call from a woman who identified herself as with American’s ‘executive liaison office’ asking about how I feel about American and AAdvantage as one of their most valued customers.
She agreed with my concerns and promised changes to the program soon.
Back in July I wrote that Delta was apparently considering eliminating the ability to spend on its credit card instead of meeting minimum spending on tickets for elite status for those qualifying for their top Diamond tier.
Supposedly they were only going to let you earn up to Platinum using this waiver. They didn’t do that, but effective January 1, 2018 for 2019 status they might as well have.
When schedules change or flights cancel it can be an opportunity to get an airline to open up award space that’s better than what you had.
Here though I wound up better off than I originally was because I wouldn’t even need to get myself to the gateway city and I get an extra night at home.
When American Airlines introduces two different providers for fast satellite internet, gogo and ViaSat, Gogo monthly internet subscriptions will work on both systems.
Detroit airport has been reported to be “in the process of taking out all the soap dispensers and replacing them” in the bathrooms after an “unusual substance” was found in the soap at several locations.”
She ropes in a few American Airlines employees, people working at concessions, and everyone she can find in the mostly empty airport. And oh that moonwalk.
It’s only his first day, and he still plans to hire the day to day lead, but so far he’s got a free hand, wants to listen to members, has a charge to integrate Hyatt’s offerings with their new lifestyle brand acquisitions, and plans to draw on his experiences at Starwood.
Flight attendants are just like everyone else, with the same inappropriate jokes in moments meant to be private, but that privacy disappears when broadcast in social media and jeopardizes jobs when done while representing an employer (in this case, in uniform).
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Millennials aren’t that different from other generations. They want to go to Hawaii. They may not buy as many souvenirs but spend more on experiences while they’re away. However where millennials really diverge from other generations is that they are less trusting of institutions. So patronizing millennials by forced attempts at authenticity is self-defeating.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
