Aug
09
2017
The news, and the stories I cover, can seem negative — and they often are. Tales of airline employees can paint them in a bad light, but the truth is that even where interactions go badly most employees are just following the rules given to them and using the limited tools they’re allowed to work with. There are people who lose their cool as well.
To the ones who don’t, who go the extra mile, like the Southwest ramp agent who saved Christmas for a little girl in Detroit, thank you.
