Category Archives for General.
Here’s a story from my Facebook feed this morning. It comes from a woman who flies American Airlines regularly (she’s a top tier Executive Platinum member). And she’s the kind of customer American likes.
Except she bought a business class ticket, and they kicked her off a flight after complaining about the large dog in a row behind her that “tried to jump on” her during boarding.
American has been less generous than Delta or United who allow 24 hour refunds regardless of how far in advance you book travel. The Department of Transportation only requires offering 24 holds or refunds for travel purchased a week or more in advance.
Last year American went from the most generous policy to the least generous one, complying only with the minimum DOT standards.
Delta and Lyft have a new partnership. All SkyMiles members earn 1 mile per dollar spent with Lyft (and three miles per dollar on airport rides as a limited-time offer).
The nice thing about Delta-Lyft and Starwood-Uber is that earning is payment independent, so you can earn points for your ride and points for travel spend on your payment card.
Delta CFO Paul Jacobson spoke at the Bank of America Merrill Lynch 2017 Transportation Conference and spent some time on SkyMiles. The way he talked about it is very telling.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The American Airlines mobile app is shockingly lacking in functionality. The app itself cannot sell you a ticket. It won’t let you book an award ticket. You can’t use it to change your itinerary.
The only thing I use it for today is boarding passes.
Last night One Mile at a Time wrote, “the electronics ban apparently won’t be expanded to flights from European to the US after all.
And maybe that’s right.
The Texas state legislature passed ridesharing legislation (which the governor says he’ll sign) which preempts local regulation.
This morning’s outrage getting play online and on television appears to be about a soldier on his way home to the U.S. with “military issued duffel filled with combat gear” in his checked bags. United charged him an overweight baggage fee. And they were right.
I find that most people aren’t aware of Hyatt’s generous rules for transferring points between members. There’s no fee to transfer points and members do not have to be relatives or live at the same address.
You just fill out an submit a form to World of Hyatt.
Here are three reasons why this is super useful.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
