Category Archives for General.
Last month an Alaska Airlines a passenger brought their own booze onboard, drank it, and screamed “we’re all gonna die!” This was deemed a customer service issue. (Just like with their frequent flyer program, they do things a little differently up in Seattle.)
Because a mere few weeks later, another drunk passenger forced an Alaska Airlines diversion.
With American AAdvantage devaluing its award chart March 22 there’s a ton of last minute requests for space.
For quite some time American has been really really tough with award space on their own international flights. However American has been going to lengths to improve their premium cabin award availability. At the end of last year American finally opened pretty good award space on their new Sydney flight. I covered the floodgates opening for award space on London routes. And how they opened up China flying. That was just the start. And they opened up space to Auckland, too.
It seems though that right as the window is about to close to book at current prices, American has shut the window on availability for many of its own flights. But that’s not true in every market. Want to redeem premium cabin miles at current pricing? Look to South America.
For the past year Citi Prestige has been the ‘it’ card, and for very good reason. It’s chock full of benefits. Citi has built a premium card to surpass others at the price point. It’s built a transferrable points program, let you use the points at a strong value towards paid airfare, and bundled not just traditional benefits like lounge access but unique benefits like VIP treatment at restaurants and free golf.
Here are the 15 things I love about the product.
The bottom-line, no matter what anyone else tells you, is who makes the biggest credible offer to buy Starwood.
Contra the claim that “Starwood’s board has to determine whether or not it wants to go with this cash deal or whether it wants to go with Marriott, and see how Marriott’s stock does over the long term” they really won’t be deciding whether they think long-term Marriott’s stock will do better than cash now.
If they get more cash for their shareholders, those shareholders can choose to buy even more Marriott stock or anything else they wish. Turning down a substantially more lucrative offer isn’t just a recipe for shareholder lawsuits, it’s a recipe for successful shareholder lawsuits for a breach of the board’s fiduciary duty.
NWA‘s “Gangsta Gangsta” pretty much summed up the decision tree here, Starwood’s life ain’t nothin but money. The only question for Starwood’s board, then, comes down to how real the Anbang offer is and whether Marriott raises their offer to match it.
Book an award ticket for travel on British Airways across the Pond, and you’re going to pay pretty hefty fuel surcharges.
But if you originate in the UK and don’t fly British Airways you’re still going to pay hefty taxes. That’s because of the UK’s Air Passenger Duty (APD) also referred to as the UK luxury tax or premium cabin departure tax, even though it applies to coach tickets as well.
The amount of this tax is based on distance and class of service. And it applies to most departures originating in the UK. However, there are exceptions to the fee.
I recently needed to fly home from San Francisco and decided to book non-stop to Austin on Virgin America. For an extra $154 over the cheapest economy ticket I booked Virgin America’s first class – largely because I hadn’t flown it, had heard good things, and wanted to see it for myself.
The first thing you notice about first class is that there’s standard width leather first class seats but: tons of additional legroom, and legrests.
The seats also have personal television sets. And there was a shrink wrapped pillow and blanket set as well as colored headphones at the seat. The flight attendant charged with tending to first class handed out bottled water and eye masks and took predeparture drink orders.
With American AAdvantage devaluing its award chart March 22 there’s a ton of last minute requests for space.
For quite some time American has been really really tough with award space on their own international flights. However American has been going to lengths to improve their premium cabin award availability. At the end of last year American finally opened pretty good award space on their new Sydney flight. I covered the floodgates opening for award space on London routes. And how they opened up China flying. That was just the start. And they opened up space to Auckland, too.
It seems though that right as the window is about to close to book at current prices, American has shut the window on availability for many of its own flights.
Air Canada’s Aeroplan, a Star Alliance member, is offering a bonus for transferring in points of up to 55,000 miles through April 18.
American Express Membership Rewards is excluded from this bonus. But Starwood points transfers (and most others) are eligible.
Aeroplan charges 55,000 points each way, 90,000 points roundtrip, per person for business class between the Continental US and nearer Europe.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Alaska Airlines is arguably running both the best airline operation (based on mainline on-time statistics for a non-Hawaiian U.S. carrier) and the most profitable one (based on operating margin). That’s in spite of their intense ‘Battle for Seattle’ with frenemy Delta, the partner that’s been building up a hub in their home town. Alaska has been growing significantly, and rewarding their Mileage Plan members.
At a time when everyone else is cutting back marketing spend through less generous frequent flyer plans, Alaska Airlines has been doubling down with a generous rewards program.
It wasn’t always going to be that way.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
