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Delta Air Lines CEO: How We’re Thinking About New SkyMiles Changes

by Gary Leff

Oct 12 2023

CEO Ed Bastian reported that they are “getting good feedback” from customers and that they “had too many changes rolled out at the same time” and that’s why they needed to go back and “reassess” the planned rollout for new elite qualification levels.

He contends that the vitriol from SkyMiles members simply shows their “intense loyalty to Delta” and that “most everyone agrees” Delta needed to make changes because they have more premium customers than they have premium assets to offer.

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Regulation Is Good For Incumbent Airlines

by Gary Leff

Oct 08 2023

Legendary Silicon Valley investor Bill Gurley (GrubHub, Nextdoor, Open Table, Stitch Fix, Zillow, Nordstrom.com, The Knot and Uber, and played by Kyle Chandler in Showtime’s Super Pumped) gave a talk recently about regulatory capture – that government regulation almost always benefits incumbent businesses. It’s a great talk in its own right, but also perfectly encapsulates what’s happening to upstarts like JSX.

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