General

Category Archives for General.

Alaska Airlines Introduces New Distance-Based Award Chart, With Great Sweet Spots

first class
Nov 15 2023

Alaska Airlines Mileage Plan has announced new award charts to go live in March that are based on distance and now cover all of their partners. Some awards get more expensive, others less expensive, but overall the changes aren’t nearly as significant as I would expect for such a revamp – while moving to clear, consistent pricing across all of their partner airlines which has been a problem in the past. They’re giving us far more notice than usual. And many of their best non-stop awards become cheaper with this change.

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On-Time at What Cost? American Airlines’ Tech Pressure on Employees and Customers

Nov 12 2023

American Airlines’ new ConnectMe tool, equipped on employee-issued iPhones and iPads, aims to enhance communication and ensure exact on-time departures, but it also creates pressure on employees, leading to stressed staff and decisions that potentially compromise customer service, such as premature requests to check carry-on bags. This technological push is part of a broader strategy to automate and streamline operations, although it raises concerns about the impact on both staff workload and passenger experience.

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