Category Archives for Hotels.
A guest at the Holiday Inn Express in Henderson, Kentucky called hotel staff for help getting into their room’s safe. The employee opened the safe, “found what they believed to be illegal drugs,” and then locked it back up for the guests. That’s when things went south.
Hyatt is nearly done turning a former Chicago hospital into a hotel. Well, two hotels actually with a combined 210 rooms. A hundred year old building that once housed the nation’s first blood bank will become a Hyatt Place and Hyatt House next month.
With state troops in D.C. staying at the Marriott Marquis, Arne Sorenson will have a tough time making claims to wokeness. Here are 5 facts about hotel stays for the National Guard troops in D.C.
Hyatt has extended their free cancellation policy. Reservations made directly with Hyatt for travel through July 31, 2021 are refundable as long you as you cancel the booking at least 24 hours in advance.
You actually have to watch during the booking process to make sure this flexibility applies though. Here’s why.
I may be playing Captain Obvious here but forward bookings for domestic leisure travel destinations are picking up steam (for a very low base). While one of the easiest places to cut in a pandemic-driven recession is marketing, it’s also one of the places a brand needs to spend to goose business precisely when facing challenging business conditions.
Since the beginning of the coronavirus crisis Hawaii has mixed a legitimate desire to keep cases out of the islands and prevent spread with a fear and even hatred of outsiders.
Now there’s a move to keep tourists segregated in resort areas and keep them out of Hawaiian neighborhoods that want to keep those neighborhoods only for locals. This is also protectionism for hotel owners.
IHG appears to have rolled out fully dynamic pricing for awards. While that means some hotel redemptions for a very low number of points now, long term this is a terrible thing for members. Don’t believe others who call dynamic pricing an ‘amazing deal’.
What Represenative Posey wants to do is require the federal government to overpay for lodging – not to reduce allowable hotel rates – even though market rates may be falling. The federal government spends billions on travel, and the hotel lobby shop AHLA thinks this will “allow hotels to be fairly compensated for the services they provide.”
In reality it’s a backdoor subsidyto hotel chains and owners. Although it wouldn’t work the way the hotel industry thinks.
Expect hotels to look at ways to cut costs anywhere they can and to use coronavirus as an excuse. Even better when changing consumer preferences make it easier to impose cost savings. Several chains already say they’re trying to make their increase investments in cleaning cost-neutral.
Some hotels are realizing that requiring COVID-19 tests can be a marketing tool. Just as seeing everyone else wear face masks on a plane makes many other passengers feel more at ease about their situation.
Right now it’s difficult to feel safe going out into the world. There’s a lot of fear, even beyond what’s warranted by the uncertain conditions of the world. So how can a resort convince you it’s safe to stay? By telling you everyone else there has been tested.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
