Hotels

Category Archives for Hotels.

What’s Happening To Expiring Hyatt Free Night Certificates?

hyatt hotel
Mar 26 2020

I’ve had several readers ask about expiring Hyatt free nights. They’re offering reservation cancellation flexibility, postponing peak season award pricing and hotel category changes and have paused expiration of points through May 31.

Like many other programs they haven’t said anything about elite status for the year yet. And they haven’t spoken to free nights – I have one myself expiring April 2. Here’s what I learned.

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Hilton Extends Everyone’s Status and Freezes Points Expiration

hotel
Mar 25 2020

Hilton has come out with new accommodations for prepaid reservations, points expiration, free weekend night certificates and elite status. With customers largely not staying at hotels, Hilton is going to hang onto elites, extending everyone’s status. They’re extending the validity of everyone’s points and any credit card free weekend night certificates. And they’re extending flexible cancellation of prepaid hotel bookings by two months through the end of June.

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Data: How Badly Are Hotels Hurting So Far?

Mar 19 2020

For the week of March 8 – 14, hotel data on occupancy and room rates is now available. In the U.S. revenue per available room was down a whopping 32.5% year-over-year. Since occupancy was ‘only’ down 24.4% by then, we can confidently state that things are worse this week, and will gett worse still.

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Marriott Furloughs “Tens Of Thousands” Of Employees, Many Hotels To Close

Mar 17 2020

Hotels that are empty don’t need so many people at the front desk or servicing rooms. Restaurants that aren’t allowed to serve guests except on a to-go basis don’t need as many servers, even if they had guests. And so Marriott has furloughed ‘tens of thousands’ of employees who will not be paid, but will continue to receive health benefits. Many hotels will also be closing.

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Hyatt Offering New Flexibility On Non-Refundable Bookings, Postponing Most Award Price Changes

Mar 13 2020

Hyatt was first out of the gate with an offer of points for customers having to cancel non-refundable bookings. I thought that was generous because they were first and it was something. Of course this is all fast-moving, and other hotel chains have since done more.

So Hyatt has responded, well I think, and is out with a new policy allowing for cancellation of non-refundable bookings, encouraging new bookings, and offering greater flexibility for Hyatt points.

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