Category Archives for Hotels.
It’s particularly galling to see a tip solicitation in this guest room at the Rapid City, South Dakota Hyatt Place – they’re suggesting a minimum tip of $5, but angling towards $10 or $15, when the property… isn’t doing daily housekeeping!
Champagne, a skyline… and a bucket brigade. A couple of hotel guests floord a spa suite in China. The skyline tub was is the star attraction at the Iseya hotel in Chongqing. It comes with its own pool-sized bath and storm-spa theatrics.
One thing we know about the ‘ultimate’ benefit guarantee from Marriott is that it’s only guaranteed if the hotel agrees to pay it. If the hotel says no, guarantee notwithstanding, you’re out of luck.
Hyatt’s China joint venture was selling phantom stays so that guests could earn Globalist status, confirm upgrades to suites, get free breakfsat and guarantee late checkout. Hyatt blamed the customers and nuked their accounts. Now Chinese courts have gotten involved.
She argues “it’s my room, I paid $250,” tries to light a cigarette, and throws kratom powder while claiming it’s “illegal opium” and offering it to an officer.
You can even get status if you have a premium credit card or airline status or cruise status but don’t have any hotel status.
I was pretty curious when I saw the announcement that GHA Discovery has brought on a restaurant group as part of the program: The Wolseley Hospitality Group, a “signature collection of European dining concepts across London.”
Just because you make a reservation for an MGM resort through Marriott, doesn’t mean you have a reservation at the MGM resort.
A guest at the TownePlace Suites Colorado Springs Garden of the Gods found the windows open to their room when they checked it. They suspected it was to air out a bad odor. The smell didn’t go away.
Marriott is threatening to close a Bonvoy Ambassador member’s account, after they complained about several of the brand’s hotels. They’ve let him know that they don’t want complainers – they want customers who will accept degraded brand standards and continue handing over at least $23,000 a year.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
