Category Archives for Hotels.
Hotels say that encouraging tipping saves them from paying higher wages. All that matters is that the employee gets more money, and that helps with retention. It doesn’t matter who does the paying.
When former United Airlines CEO Oscar Munoz introduced his airline’s new business class product – from better seats, to new lounges with sit down dining so you could board the plane having already eaten, to new bedding and pajamas – he declared, “Sleep is the new black.” Airlines delivering sleep comes at a premium. For hotels it’s pretty basic. Sometimes you need to hack it a bit, but you shouldn’t have to.
Hyatt, which has been on an acquisitions tear, is in talks to acquire Playa Hotels, which owns 24 all-inclusive resorts in Mexico, Jamaica and the Dominican Republic. Hyatt already has a 9.99% stake in the company which operates under the Hyatt Zilara, Hyatt Ziva, Hilton All-Inclusive, Tapestry Collection by Hilton, Wyndham Alltra, Jewel Resorts and The Luxury Collection brands.
Hilton Honors quietly raised free award night redemption prices on the last Friday before the holidays. Since they stopped publishing award charts, they did not tell anyone that they did this, but your Honors points are now worth less than they were on Thursday.
Maybe the most Marriott thing ever is allowing a hotel using their brand to get away with failing to meet brand standards and treat customers well – with a sign about how they aren’t going to do housekeeping, and proving it with a used band-aid in front of it that hasn’t been cleaned up by housekeeping.
The hotel’s operating income fell by around three quarters compared to 2017. Travel to San Francisco declined, especially business travel, and meetings revenue fell off.
The property will be its own brand for earning Brand Explorer category 1-4 free nights, which is cool. And it’s great to have a much nicer Hyatt option in Las Vegas. Instead of complaining how ghetto Rio is at $42.50 per night, members can complain about how expensive Venetian is.
A Hilton property in Budapest emailed a guest saying that they’ve discovered about $325 still owed from a stay 15 months earlier. Another guest reports receiving a similar note from the property. Despite the hotel giving themselves more than a year to identify the underpayment, they’re demanding that the customer make good within two weeks.
The Federal Trade Commission has finalized a rule banning deceptive bait-and-switch pricing for hotels, short-term rentals like Airbnb, and event tickets. They’re targeting resort fees, cleaning fees, and other add-ons that aren’t clearly disclosed during pricing display prior to booking.
It appears that the water inside the bottle is complimentary – but the bottle is $12 if you take it with you.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
