Category Archives for Hotels.
Nearly 400 SLH hotels are now online with the Hilton Honors partnership, so that you earn in the Hilton program on paid rates and can redeem your points for stays at their portfolio of luxury hotels. This gives Hilton a huge edge in luxury redemptions – making their points more alluring, even if not super high value.
IHG has its Holiday Inn breakfast manual for managers on the web. It sometimes amazes me what hotel chains leave open and ungated. And there were some fascinating insights in it about guest preferences and also how to get guests to spend more in the morning. 30% – 50% of Holiday Inn guests eat breakfast on property, and they serve approximately 27 million breakfasts per year.
GHA Discovery is selling their rewards currency at a discount through August 31. The size of your discount depends on whether and what status you have in the program.
An Autograph Collection hotel in Detroit – the Hotel David Whitney – is playing an interesting game with denying elite breakfast benefits to guests, and it underscores just how confusing and messy the Marriott Bonvoy program has become.
I often meet people at hotels and sit in their lobby. I’m not a guest! Is that wrong? Nobody has ever said anything to me about it.
I’ve never had a problem taking a water from the refrigerator in the lobby of the Andaz 5th Avenue in New York, and I’ve found it a nice central meeting place.
The Rio has to provide Globalists with breakfast. And they do not like it one bit. So they’re working every angle to dishonor the World of Hyatt program.
Have you ever flown to Europe, landed at 6 o’clock in the morning, and had to wait until 3 p.m. or 4 p.m. to check into your hotel? That’s a miserable experience.
Are they figuring that very few will keep track of whether it’s a designated week to earn points? That’s certainly an interesting experiment in marketing – to see whether the announced partnership and linking gets most of the juice, or whether there’s significant uplift in spend during weeks members can earn 100 points.
Rio Las Vegas was called out by Hyatt for violating elite breakfast benefit rules when they started limiting Globalist entree selections. They’re still doing it anyway, and now have a new devious plan to limit breakfast expense at the property.
Hilton has added 3 SLH properties: Hilton says they are releasing only “limited inventory” now with additional space added as the continue testing, in preparation for broader partnership rollout.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
