Category Archives for Hotels.
With Hyatt expected to onboard some Mr. and Mrs. Smith properties in the coming months, their Small Luxury Hotels of the World partnership has been in doubt. Now Hilton has launched a new partnership with SLH.
There’s one hotel cost cut that genuinely took me by surprise, that goes beyond anything I’ve seen in a hotel previously. And I’ve seen a lot.
Some guests head down to the front desk and complain about their hotel stay, every single time. A former Hyatt and Hilton employee talks about tracking a customer’s complaint history, the compensations they received, and notes about the guest. The hotel knows who’s a serial complainer, just doing it for the discounts, free breakfast or points. One guest wanted free champagne every day.
Marriott is out with its first promotion of the year. Registration is required to earn 1,000 bonus points per night and double elite qualifying nights on paid stays.
Every stay at a Hyatt property between February 1 and March 30, 2024, earns an additional 1,000 Etihad Guest points, on top of regular Hyatt and airline miles earnings, for members who register and link their accounts.
Luxury is not having to deal with other people. Traveling on nearly empty flights and staying in luxury resorts with minimal occupancy, creates a unique and exclusive experience.
A hotel manager has been indicted for stealing $150,000, and concealing the theft by fraudulently redeeming guests’ hotel points.
Guest would pay for their stay in cash, she’d go in and redeem an award night against the stay from the guest’s loyalty account, and then refund the cash to her own credit card.
When you order a burger at the Hilton Toronto Airport they present you with a liability waiver to sign. It spooked the guest enough – asked to sign a waiver prior to eating their burger? It must be unsafe!
It’s time for short-term rental homesharing to clean up its absurd drip pricing act, and for online travel agencies to clean up theirs over how they display the price of all accommodations.
Hyatt’s Eliza Jane hotel in New Orleans has just started adding a 1.85% surcharge when you pay your bill by credit card. That’s basically an undisclosed 1.85% surcharge on all hotel guests. World of Hyatt members are billed an extra fee for paying with their Hyatt Visa from Chase, even.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
