Jan
11
2024
Marriott’s transition to reset member expectations away from upgrades to suites, and to shorten the time period for upgrades, is now rolling out.
Marriott’s Transition From Suite Upgrades To Night Upgrades Is Live
Hotels
Category Archives for Hotels.
Why Your Marriott Reviews Might Not Matter: The Infrequent Guest Bias Revealed
Jan
05
2024
When I stay with Hyatt, I regularly receive a survey after I’ve checked out. I rarely do with Marriott. I’ve just learned why: Marriott won’t send a survey to a guest that’s completed one within the past 60 days.
Hyatt Already Having Fraud Issues With Transferable Awards
Jan
04
2024
By making all Hyatt awards transferable, there’s now a market in more types of certificates – free night awards; club access awards; suite upgrade awards; as well as the Guest of Honor certificates that members will earn through stays going forward.
End of an Era: InterContinental Cuts Royal Ambassador Minibar Perk [Roundup]
Jan
03
2024
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Mastermind of 10,000 Fake Airbnb Bookings Exposed: The Shocking Story
Jan
03
2024
The man behind 10,000 fake Airbnb bookings has been charged with wire fraud and identity theft. On his website he posing on yachts and declares himself a “visionary” who has “integrated AI” into his “daily grind.” Here’s what, in fact, he appears to have done.
Hilton’s Rapid Rise: Challenging Marriott’s Dominance in the Hotel Loyalty Size, Who’s Best?
Jan
02
2024
Marriott Bonvoy (inclusive of former Starwood members) is the largest program while Hilton Honors has been growing quickly and catching up. Accor’s loyalty program – which is newer than the others – is small for the chain’s size. And while World of Hyatt is the smallest among these 7 hotel groups, it hits substantially above its weight, something that’s true both for program membership and for its co-brand credit card deal.
Hotel GM Says The Quiet Part Out Loud About Housekeeping, And You Don’t Want To Know
Jan
02
2024
Sheets might not be changed if a bed doesn’t look slept in. Towels still folded and on the rack may be left there between guests. Even if that’s not the instruction that housekeepers are given and especially where management, like this one, is supportive.
Sharing The Luxury: Hyatt New Elite Transferable Rewards and Expanded Benefits
Dec
31
2023
It was already the best status program among the major hotel chains. It’s getting even better for 2024. I’m excited to see they’ll be onboarding Mr. and Mrs. Smith Hotels which offers amazing luxury and boutique properties. I love the places this will unlock for me to spend my points. So I’m excited about the direction Hyatt is headed.
Flood, Fire, and Fury: Sheraton Sydney Evacuated After Guest Floods Entire Floor, Attacks Hotel Staff
Dec
29
2023
My cousin David, staying at the Sheraton Grand Sydney Hyde Park, was evacuated from his room Friday morning after a guest flooded an entire floor of the hotel, set off a fire alarm, attacked hotel staff and was throwing things out the window.
Chinese Chess Champion Stripped Of Title, Granted New One: Worst Hotel Guest Ever
Dec
28
2023
The man crowned national champion of Chinese chess had his title stripped after being granted another honorific: world’s worst hotel guest, including “defecating in a hotel bathtub.”
Yan Chenglong “overdid celebrations” after his victory, and is now also under investigation for cheating… with anal beads?
