Category Archives for Hotels.
A new study shows that guests at 5-star hotels are more likely to steal high-value items like tablet computers, artwork, TVs, and mattresses, reflecting a trend among wealthier guests. There’s been an increase in the theft of more valuable items since 2019, including coffee makers, mattresses, and tablet computers. Mini fridges are now commonly stolen from 4-star hotels.
The survey categorizes theft behavior in hotels by nationality.
World of Hyatt is making changes to elite benefits for 2024, and they are mostly good. All awards like upgrades and free nights become transferable, and more benefit choices are being added as members stay every 10 nights. It’ll be possible to confirm a suite and try out top tier benefits after fewer nights, while their Guest Of Honor benefit will be more flexible – but no longer unlimited.
There’s a simple reason that annoying fees are prevalent in travel. They work. Customers spend more money. And in some cases politics and the tax code encourage them.
John Arnold shares what happened at StubHub when they tested an elimination of hidden fees for some customers: those who were shown transparent all-in pricing spent less money.
The blog post explores the challenges hotels face in personalizing amenities for guests, highlighting the complexities of catering to diverse preferences and the occasional missteps, like inappropriate gifts or failing to recognize guest preferences. It emphasizes the impact of well-executed amenities, using personal experiences and industry insights to illustrate how getting it right can significantly enhance guest satisfaction.
Allegations have surfaced against the private security force at the Marriott Renaissance Center, originally founded by General Motors, involving over a dozen years of racially motivated abuse and violence against African American guests and visitors. Incidents include a severe beating resulting in a brain injury to guest Demarko Brown, the detainment and humiliation of an African American woman, and other cases of harassment and excessive force, raising serious concerns about racial discrimination and safety at the facility.
Airport self-checkout kiosks demand tips. I’ve even had one that wouldn’t allow opting out.
In fact, websites now solicit tips. You never even deal with a human. You book a hotel, and boom – please add on to the charges!
Hyatt is rolling out confirmation of suite upgrades online. This is a big advance in convenience for using these suite upgrade awards. I always worry that inventory will disappear during the time it takes to confirm a suite. I also worry that the manual process won’t be completed correctly.
In March 2022 Marriott officially eliminated award charts. It turns out that Marriott didn’t actually eliminate award charts they just hid them and raised prices.
A hotel valet stole a guest’s Audi RS7, only to be carjacked at gunpoint while off the property. The stolen car was later found abandoned and completely destroyed, highlighting the bizarre and dramatic ordeal.
Marriott is set to implement changes to their suite upgrade award process in 2024, transitioning from “Suite Night Awards” to “Nightly Upgrade Awards” and expanding the program to include more participating brands and room types. However, the new system will process upgrades only 3 days before arrival, and while there’s an increase in room inventory for upgrades, the focus will shift from guaranteed suite upgrades to a broader range of room types.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
