Category Archives for Hotels.
Hyatt is offering triple points June 15 through September 15, 2020 beginning with your second stay during the promotion period. The bonus is available at all Hyatt properties, and even at MGM and Small Luxury Hotels of the World properties that participate in World of Hyatt.
Members of Hyatt’s program with any status at all can earn 2500 bonus points with their first stay during the promotion.
In an environment where every guest matters, with rooms that are empty, the high cost of room service is going to be an expense that fills rooms at the margin. Each property will have to figure out how many extra rooms they fill this way, because they’re looking to lose some business to hotels that still make room service available.
And for really premium hotels, understand that room service is a tremendous indulgence. Those that do it well can really earn outsized guest loyalty by creating an emotional connection. What more power way is there to do that than food?
A guest at the Holiday Inn Express in Henderson, Kentucky called hotel staff for help getting into their room’s safe. The employee opened the safe, “found what they believed to be illegal drugs,” and then locked it back up for the guests. That’s when things went south.
Hyatt is nearly done turning a former Chicago hospital into a hotel. Well, two hotels actually with a combined 210 rooms. A hundred year old building that once housed the nation’s first blood bank will become a Hyatt Place and Hyatt House next month.
With state troops in D.C. staying at the Marriott Marquis, Arne Sorenson will have a tough time making claims to wokeness. Here are 5 facts about hotel stays for the National Guard troops in D.C.
Hyatt has extended their free cancellation policy. Reservations made directly with Hyatt for travel through July 31, 2021 are refundable as long you as you cancel the booking at least 24 hours in advance.
You actually have to watch during the booking process to make sure this flexibility applies though. Here’s why.
I may be playing Captain Obvious here but forward bookings for domestic leisure travel destinations are picking up steam (for a very low base). While one of the easiest places to cut in a pandemic-driven recession is marketing, it’s also one of the places a brand needs to spend to goose business precisely when facing challenging business conditions.
Since the beginning of the coronavirus crisis Hawaii has mixed a legitimate desire to keep cases out of the islands and prevent spread with a fear and even hatred of outsiders.
Now there’s a move to keep tourists segregated in resort areas and keep them out of Hawaiian neighborhoods that want to keep those neighborhoods only for locals. This is also protectionism for hotel owners.
IHG appears to have rolled out fully dynamic pricing for awards. While that means some hotel redemptions for a very low number of points now, long term this is a terrible thing for members. Don’t believe others who call dynamic pricing an ‘amazing deal’.
What Represenative Posey wants to do is require the federal government to overpay for lodging – not to reduce allowable hotel rates – even though market rates may be falling. The federal government spends billions on travel, and the hotel lobby shop AHLA thinks this will “allow hotels to be fairly compensated for the services they provide.”
In reality it’s a backdoor subsidyto hotel chains and owners. Although it wouldn’t work the way the hotel industry thinks.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
