Review: Chase Sapphire Lounge Boston

The new Chase Sapphire Lounge Boston Logan airport is better than expected. I visited just before noon on a Friday and it was busy but not overcrowded. The food and drink options were good. There was too long of a wait for a shower and a ‘wellness room’. Overall the first U.S. Chase Sapphire Lounge by The Club is a great addition to the pantheon.

Located in the B-C connector at Boston Logan airport, it’s a long walk from the American Airlines gates (the Admirals Club is at B4, and this lounge is near B40). It’s past the United and Spirit gates and through the food court. It is well-located also to JetBlue (on the C concourse).

Access And Locations

This 11,650 square foot lounge is open 5 a.m. – 11 p.m. and is similar in size to many American Express Centurion lounges.

The first Chase Sapphire lounge was opened in Hong Kong. Boston is the first in the United States, though there’s a separate separate ‘Sapphire Terrace’ open in Austin.

Known additional locations include Dallas – Fort Worth; Las Vegas; New York LaGuardia; Philadelphia; Phoenix; San Diego; Washington Dulles.

You enter with a Priority Pass card. This is a fail, in my opinion.

  • You should be able to use your Chase Sapphire Reserve card to enter
  • Anyone with a Priority Pass card can enter, and it’s complimentary once per year. That will add to crowding.
  • Meanwhile Sapphire Reserve and J.P. Morgan Reserve-issued Priority Pass cards allow unlimited visits with two complimentary guests. That’s a lot of guests.

There should be something extra for J.P. Morgan Reserve cardmembers. That product is intended for J.P. Morgan Private Bank clients, aiming for a minimum of $10 million assets under management (although legacy Private Client customers can retain their cards). Amex Centurion Lounges have features for Centurion cardmembers only.


The lounge is divided into a number of areas. There’s the dining room, the bar area, and spaces for the various amenities (like kids rooms and relaxation rooms). And then there are seating areas that vary from living room-style, to traditional lounge seating, to work pods and high top tables and stools.

All along the far side of the lounge is windowline with a view out over airport operations.

Chase Sapphire Lounge Boston Dining

You can order via QR code anywhere in the lounge, so there’s no need to be in the dining room (which is most convenient for the buffet). We sat in high top chairs at a table across a walkway from the bar. I scanned the code on the table, and submitted an order with my phone. Around 10 minutes later drinks were delivered (it’s faster to go to the bar) and after 15 minutes food was delivered.


  • Beef meatball parmesan sandwich (San marzano tomato sauce, provolone)
  • Shrimp risotto Milanese (Saffron, parmesan)
  • Sticky buffalo chicken (chilled cole slaw, blue cheese dip)
  • Sapphire burger (cooked medium, brisket blend, mustard aioli)
  • Miracle Dan Dan noodles (smoked tofu, shiitake mushrooms, noodles)
  • Kids grilled cheese

Cocktail, beer and wine menu:

  • Locally-inspired Cocktails: First lighthouse, Revere’s #2, Bloodhound
  • Signature Cocktails: La Puerta, Viaggiare, Fenway Vesper
  • Wine: Cape Mentelle Sauvignon Blanc, Terras Gauda O Rosal White Blend, Empire Estate Dry Riesling, Maison Saint AIX Rose, Clos de Los Siete Malbec, Ramsay Pinor Noir, Raats Red Jaspar Stellenbosch, Gelida Brut Gran Reserva Cava, Leeuwin Estate Siblings Sauvignon Blanc
  • Draft beer: Paulana Muchin Weissbier, Peroni Nastro Azzurro, Samuel Adams OP Exclusive

I ordered one of the draft beers and their bloody mary (“bloodhound”) and my wife had no complaints about either. I drank the Ramsay pinot noir – it’s an excellent $15 bottle, very smooth and easy to drink (and I felt would pair reasonably well with the burger). Though if you’re looking to get ‘value’ by drinking something pricier the malbec should retail for $25 (and so should the Leeuwin Estate Siblings sauvignon blanc).

We ordered a meatball sandwich, shrimp risotto, burger, dan dan noodles and grilled cheese for the three of us. Portions aren’t large, and in any case I wanted to see the execution on several dishes whether the three of us finished them or not.

The meatball sandwich but note that it is not large.

The shrimp risotto was basically a bowl of saffron and also a bit dry (and only one shrimp). It wasn’t bad for an airport lounge I suppose, but not great.

The noodles were more or less a bowl of chili oil. Not impressive.

The burger though was excellent and the fries were good too.

Chase Sapphire Lounge Buffet

The buffet included chowder; roasted brussel sprouts; parfait; grain bowl; salad; ricotta; gazpacho; raspberry bar and chocolate bar; lemon marscapone.

It was noticeable that items were pre-plated as small portions, creating ‘portion control’ which lowers food cost. You can take as much as you want, of course, and the pre-plating keeping things looking smart as well.


Showers weren’t available for 2 hours 15 minutes from the time I reserved, and a wellness room was a 1 hour 45 minute wait – though I did not ask at the desk whether something might free up earlier than what was offered via online reservation. One tip would be to save the URL off the QR code for future use, to reserve something in advance. Perhaps they’d check that list against people already checked into the lounge, or would do so in the future, but seems like something to try. Update: I’m told “the space’s wifi is geofenced so this is not possible.”

The wellness rooms and showers are along the corridor with the restrooms, which are divided as men, women, gender-neutral, and a nursing room.

There’s also a family or kids room which I didn’t photograph because there was a… family with kids inside.

It was notable how fast internet was in the lounge.

How Does The Chase Sapphire Lounge Boston Compare?

Overall this is clearly the best Priority Pass-accessible lounge in the United States at the moment, and one of the best in the world. I’d rank it alongside the Primeclass lounge in Muscat and the SkyTeam lounge in Vancouver, and suggest that which one is best will depend on crowding at a given time. I’d also suggest the Chase lounge over the Priority Pass restaurant on the connected B concourse, Stephanie’s, since that’s where I had the worst lobster roll of my life.

I suppose more relevant comparisons would be against American Express Centurion Lounges and against Capital One. Again, the challenge that all of these lounges face is crowding. The Chase Sapphire Lounge Boston was busy on a Friday around noon in summer, but there were still plenty of seats available. I suspect that the lounge will get even busier. It’s only been open for two months, so it hasn’t reached full awareness yet (though it received a nice writeup in the Wall Street Journal in mid-July).

I like food to order. That was the biggest plus of this lounge. I also liked the lounge’s design elements. I find the American Express Centurion lounge motif tired, but it’s been around for over a decade. Capital One has only one lounge open so far – I like their bar, and their food, much more than the design of the Dallas lounge.

I’d say that Design-wise Chase so far is better than American Express or Capital One. I’d give the nod to Capital One on food (both dine-in and grab ‘n go, something the other two lack) though I appreciate having a fresh plate delivered to me in the Chase lounge. I may revise my ordering on design once I see the Capital One lounge at Washington Dulles, soon to open in the old air traffic control space there, and on food once we see Capital One’s new restaurant lounge concepts in partnership with Jose Andres Group.

The food in United Polaris lounges, American Airlines Flagship First lounges, and Air Canada Signature Suites is better than what Chase, American Express, or Capital One offer of course. The food in the American Airlines-British Airways Chelsea lounge is better, too.

The good news is that there are more great lounge options in the United States than there ever were before. The bad news is that passengers show up earlier and stay longer and that airlines and banks (and their partners) can’t build lounges fast enough, or secure nearly enough space in airports.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I’m a BOS-based flyer who flys AA and JetBlue equally (50/50), so the location for me is amazing. I just park in the Terminal B garage to be in the middle of each. I got a Chase Sapphire Reserve just to get access to this lounge and have switched all my spending over to this card. I’m the textbook case for why they built this lounge.

    It’s amazing. It is well worth it and something Boston needed so badly. The only other real option is the BA lounge in Terminal E, but that has its place for international departures and I can access that as a Oneworld Emerald/AA EXP.

    The only thing I disagree in this article is about JP Morgan Reserve. JP Morgan is a much bigger company that AMEX. There are many more Reserve clients than Centurion holders. Adding exclusive space for Reserve clients wouldn’t fit with the architecture and space allocated for this lounge. The math just doesn’t work. But I hear your point — our airport here just doesn’t have the space.

    On a separate note, can you do an article about the lounge options and features that are coming to the new 12-gate expansion of Terminal E at BOS? That’s due to open in the next year and we’ve heard next to nothing about it in local media and online. It would be a great article for you and your readers.

  2. No charge only once per calendar year. Not very beneficial. That means once per pp card?

  3. So basically they will leave a shower room empty for a reservation because they book them in certain time allotments? That seems like one of these decisions that is smart in theory to give people certainty but dumb in practice as folks take different amounts of time and it just leads to inefficiencies.

  4. I doubt there’s any saffron at all in the saffron risotto (maybe “Turkish saffron”, which is not saffron, but probably just food coloring). But you were certainly not served “a bowl of saffron”, that would blow the daily for budget for the entire lounge!

  5. @DaveD – no Sapphire Preferred can not get in

    @JohnnieD – it is once per year (across all their clubs) for PP that isn’t issued by The CSR card. If you have a CSR you can go an unlimited number of times with that PP membership so essentially a CK b for CSR card holders (which is fine w me). I agree w Gary that it would be easier to just access w the CSR like I do for the Centurion Lounge w my Amex Platinum card

  6. @Mike Fellow boston based jetblue( and some UA) flyer here. Curreentky terminal E has it’s original number of 12 gates. Unfortunately the new terminal e expansion is only 4 gates initially, with the remaining 3 at an indeterminate point in the future. So it will be going from 12 to 16 and the 19 at some later point. There will nor be 12 new gates. Also on the note of lounges, amex/cap one/etc. along with massport could build new lounges relatively easily if they wanted to and the brands paid up.

  7. When do they start serving alcohol? I can’t find that detail anywhere. I stopped by the first week it opened and was quite blown away by the quality of the space compared to the domestic lounges I’ve been to. Can’t wait to try the one in Austin.

  8. Follow up, upon searching it seems that a new space of approx 6300 sq ft in the new terminal E expansion was contract to delta. This is in addition to the current sky club express they operate out of E. From the massport minutes it appears they offered it to existing airlines that operate out of E and none responded. Then they reissued a rfp to delta. Idk if they didn’t open it to 3rd party operators, plaza premium group, TAV airport services, AMEX, Cap One, etc. I’m really surprised AMEX didn’t go or try get it for a centurion. Pages 9-10 on this link

  9. The wife and I used the lounge on a flight from Boston to Charlotte

    As I understand it PP gets you in once a year and second guest is 75.00. Centurion is 50 for second guest

    Lounge was nice and food was decent. Drinks were OK but found Centurion had better Bourbon selections. I found that not all food options were available at the same time. You’d walk up and there would be meatball sandwiches and one other option. Come back and the meatball was gone and they were making something else. Cooks struggled to keep fresh food out considering volume of patrons

  10. What ever happened to being able to present the underlying credit card to gain access to PP lounges, instead of the PP card?

    I remember an announcement from PP that they were working on that about that about a year ago, but must admit I’ve never tried.

  11. Can Priority Pass holders bring a guest with them?

    And, I presume, there’s nothing to stop you from getting a different Priority Pass card from a different credit card and getting another free visit?

    For most frequent travellers who do not have a Sapphire lounge in their home city (which is now more than 95% of such travellers), I assume this would be sufficient access.

  12. I tried this lounge with my family recently and I loved it. Nicest PP lounge I’ve been in.

    Regarding access: a primary reason I keep the CSR is for the guest access (I know commenters keep complaining about the number of guests). Paying for lounge access but not being able to use it since I usually travel with my family would be a disincentive to renew the CSR.

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