Hyatt has announced that they are copying IHG and Marriott in eliminating single use plastic toiletries as soon as possible but company-wide by June 2021. They’re doing this instead of recycling the plastics and instead of using biodegradable single use packaging.
- It’s unhygienic. Bulk toiletry bottles are rarely cleaned properly and thoroughly by housekeeping, and are more likely to be tampered with despite use of locks to make tampering more difficult. I’ve documented both phenomenon extensively.
- It encourages use of counterfeit products. Do you expect any hotel in China will use legitimate branded products when the guest doesn’t even see the refill bottle?
- They’re more likely to be left empty. This has already happened to me on multiple occasions.
Hyatt Regency Lake Washington
The choice isn’t between the environment and convenience, ti’s cost savings dressed in environmental guilt just like dropping daily housekeeping at the Hyatt Regency Seattle, an expensive labor market. There are alternatives that allow hotels to offer environmentally friendly packaging and single use hygienic alternatives.
Hotels also give up the emotional branding element take away toiletries provide. And it will likely change the way many of us adopt hotel toiletries for use at home. I first discovered Aesop at the Park Hyatt Tokyo and that’s what I use in my own shower.
Toiletries are such a powerful marketing tool that Hyatt used to encourage you to steal theirs. That effort is being tossed.
Hyatt will also discourage use of plastic water bottles by providing water stations (that I expect will rarely ever be cleaned) for guests to refill their own reusable bottles. Oddly, one of the few improvements we got when World of Hyatt revamped elite benefits was that elites receive a bottle of water daily.