Becky at Book Your Award emailed early this morning about an issue and workaround searching for award space with Delta SkyMiles.
- Partner awards simply do not show up at Delta.com right now when you search one-way.
- They do show up if you search round trip.
- If you want to actually book a one-way, you need to call. The space is there and should price out correctly.
- This is super annoying because it’s generally best to find space initially by searching one way. It’s also how tools like Award Nexus and KVS Tool search Delta space, rendering those tools useless for Delta partner awards right now.
Here’s a search for Los Angeles – Sydney business class awards (one passenger, seat to include Delta and partners). Only Delta space comes up and the lowest one-way price for Delta metal is displayed.
Now here’s a search for Los Angeles – Sydney business class awards, adding in a return date way off into the future. Delta and partners come up and the lowest roundtrip price is displayed. Where 160,000 is shown that means the outbound costs 80,000 — saver award space on their partner.
Here’s a China Southern award which didn’t display as available when searching one way:
This issue appears to affect all Delta partners. It has to be a glitch rather than intentional, even accounting for the underhanded things Delta has been known to do with SkyMiles.