Marriott Has A Gap Between Promises And Reality, And The Gap Is Growing

outside marriott hotel
Jan 05 2021

Before the pandemic there was no greater loyalty program with a gap between what it promised and what it delivered than Marriott Bonvoy. On paper it took the best features of Starwood Preferred Guest with the scale of properties of Marriott and merged them together. And yet the program has simply failed to deliver elite benefits consistently at the property level.

The irony of course is that before acquiring Starwood, Marriott Rewards wasn’t very generous with elites but they were consistent. The Marriott brand across the board was consistency. Now they’re the Forrest Gump of loyalty: you never know what you’re going to get until check-in. This have only gotten worse.

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Why Marriott Suite Night Awards Don’t Clear

Jan 04 2021

Just because a room is available for sale doesn’t mean a member requesting a Suite Night Award will be upgraded to it if Marriott forecasts that the room will be sold.

A room can be available 24 hours prior to check-in, but Marriott’s systems will still hold back the inventory to possibly sell to someone rather than upgrade the member into that room.

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13 Ways to Make Flying Economy More Enjoyable

airplane seats
Jan 03 2021

You can make flying economy more enjoyable. It doesn’t have to be the miserable experience most of us have come to expect if you know these 13 tricks. So let’s look forward to when everyone is traveling again and talk about staying comfortable on a long flight, when your class of service isn’t going to do it for you?

If you know these 13 things ahead of time you can make flying economy more enjoyable.

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