Jun
07
2020
In an environment where every guest matters, with rooms that are empty, the high cost of room service is going to be an expense that fills rooms at the margin. Each property will have to figure out how many extra rooms they fill this way, because they’re looking to lose some business to hotels that still make room service available.
And for really premium hotels, understand that room service is a tremendous indulgence. Those that do it well can really earn outsized guest loyalty by creating an emotional connection. What more power way is there to do that than food?
