Delta was first out of the gate to extend current member elite status through January 2022.
United clearly had a status extension plan in the can, ready to go, and was just waiting to see if another airline forced their hand – because within hours, on a Sunday afternoon, United’s MileagePlus is also announcing a status extension.
While other hotels are closing, with no transient business, Swiss luxury hotel brand Le Bijou is setting up “quarantine apartments” based on what they’re learning about guests needs – in-room meals and COVID-19 testing, a private gym, access to medical care.
Le Bijou’s CEO says he noticed a drop off in three night bookings, but green shoots in the form of 14-day stays. He learned these were guests quarantining from the SARS-CoV-2 virus. And he realized there was an opportunity to stay in business by meeting guest needs. Some people are appalled.
The U.S. government is requiring airlines to follow the law and refund customers whose flights are cancelled and the International Air Transport Association is complaining.
Airlines are on the verge of being partially nationalized it shouldn’t come as any surprise they’re already viewing customers like taxpayers.
Everyone pauses in place and gets a do-over. That’s the message from Delta which announced an extension of elite status, club memberships, vouchers and more.
There’s a natural reason why Delta is first among U.S. airlines to do this – and an advantage they have in rollover qualifying miles that better positions them to still take advantage of their elite program when travel comes back.
For ‘at least’ the next three weeks United will operate a reduced schedule with only 17 flights from the New York area, including 15 from Newark. Today American Airlines is scheduled to operate more flights from Newark than United.
In a huge about-face, the CDC is recommending that Americans wear masks when out in public. They want to preserve N95 respirator masks for health care workers who have the greatest exposure to COVID-19, but believe that the general public wearing lesser masks can help stop the spread.
If you’re a frequent traveler you probably have face masks. In fact you may have a bunch of them in a closet without even realizing it.
One hundred and thirty five Holland America cruise ship passengers were turned away by United Airlines on Friday night after cabin crew refused to work a flight to Sydney if they were allowed on board.
One woman had to fly last minute from DC to Boston to see her mother who was close to dying. She was the only passenger on board her American flight. She filmed the flight attendant making her safety announcement, “My name is Jessica and I will be your flight attendant, and we have Sheryl as our passenger today, living it up in first class. Everybody shout out to Sheryl, the only passenger on the plane.”
The experiences traveling today are some of the most human, as each person’s stories can no longer get lost in the millions of passenger hordes stampeding through airports the way they once did.
Aeroflot was scheduled to operate a flight from Moscow to New York JFK on Friday, where it would carry home Americans and bring Russians back to their own country. Full of U.S. citizens desperate to get home in a time of crisis, the plane pushed back and taxied out to the runway only to be ordered back to the gate, the flight cancelled.
Russia closed its borders as the Aeroflot plane prepared to depart. The Russian government then boarded the plane and confiscated passports.
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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
