When US Airways management took over at American they brought with them a revenue management philosophy of making far less award space available. However they’ve made efforts to make more economy award space available, bidding for space based on a fare value of miles.
International business class is another matter, even on the most lightly booked of flights.
The internal e-mail address that Marriott is using to process claims is changing. The old one is set to expire. However the website hasn’t been updated to use the new e-mail address, and this generates a message to the customer. Oops.
Here’s hoping Marriott IT can update the web form before IT expires the old address, or else Best Rate Guarantee claims will go into the ether the way so many customer service requests did last fall after Marriott, Starwood, and Ritz-Carlton loyalty accounts got combined with the launch of the new program.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Did you realize that all of your airport movements are being captured on video? At most airports all public spaces are being recorded. Those recordings aren’t just used for security either. Airlines have access to them. Whenever a story about bad passengers comes out, or airlines acting badly towards passengers, there’s video and airlines review it to see what really happened and potentially defend themselves.
The quality of video is surprisingly high in some airports around the world.
The ‘Big Front Seat’ on Spirit Airlines is one of the best deals in travel. However their regular seating is miserable.
The ultra low cost carrier is optimizing within the most constrained footprint of any U.S. carrier. That’s a good thing, but it doesn’t mean their coach is comparable to what other carriers offer.
Your frequent flyer accounts are more than rewards for your behavior. They’re also data that’s valuable, too. So is your credit card spending. Banks don’t just give you points, get transaction value, and make money on interchange (merchant swipe fees) and revolve (interest). They generate intelligence about your buying behavior that can be rented out to companies that want to sell more to you.
When data is hacked, we hear about biographical information that’s taken – name, address, e-mail address, and we worry about social security numbers. That’s not even the really valuable stuff.
United and American were $225 for coach, and I wouldn’t be able to leave until 8 p.m. Spirit had a better flight time and was much cheaper. I can’t tell you how excited I am to leave my comfort zone and try Spirit again though honestly things already aren’t starting super well.
The first thing about booking travel with Spirit is that it’s complicated. Seriously, there’s a lot to think about.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Hyatt is out with double points – triple for Hyatt Place properties – starting with your second stay. There are at least 5 different limited-time offers that this new promotion stacks with.
A former Politico editor, Garrett M. Graff, has a new oral history of 9/11 coming out on Tuesday, “The Only Plane in the Sky” and here are a couple of excerpts.
The President was on board Air Force One. National Security Advisor Condoleezza Rice learned about the incident in real time during her daily briefing. The Vice President was in charge in the White House’s underground bunker built for use during a nuclear attack.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
