United Airlines Issues Guidelines to Help Agents Catch Customers Saving Money on Airfare

united
Aug 02 2019

A flight from DC to Milwaukee via Chicago might be cheaper than flying non-stop to Chicago. So you add the connection from Chicago to Milwaukee, even though you don’t plan to take it. That’s throwaway ticketing.

That saves you money, but it violates airline rules. You may think you’re buying a seat on both the DC to Chicago and Chicago to Milwaukee flights, and you should be able to do whatever you wish with your seat (take the flight or not take the flight). The airline, though, thinks they’re selling you a ticket from DC to Milwaukee and argues that’s a different product than a flight from DC to Chicago.

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