One Airline Said They’d Waive Change Fees For Coronavirus. They’re Charging Them Anyway.

One airline appears to be reneging on their promise to waive ticket change fees – and it’s not even United Airlines. It’s Frontier.

Frontier had said “customers with existing reservations between March 3 and 16 would be allowed to change their flights or cancel them for a flight credit valid for 90 days, free of charge.” A 90 day credit isn’t very helpful if things progress on a medium- to bad trajectory, but this was something.

Copyright: zhukovsky / 123RF Stock Photo

However it appears that Frontier is charging change fees of $119 anyway despite the promise not to.

Frontier Airlines media representatives did not respond to multiple requests for comment. MarketWatch called the airline’s customer support hotline and was told by a customer-service representative that the airline was, in fact, charging fees for changing or cancelling flights.

That’s shameful but hardly the first time an airline has made a public announcement and failed to honor it.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Leave a Reply

Your email address will not be published. Required fields are marked *