One airline appears to be reneging on their promise to waive ticket change fees – and it’s not even United Airlines. It’s Frontier.
Frontier had said “customers with existing reservations between March 3 and 16 would be allowed to change their flights or cancel them for a flight credit valid for 90 days, free of charge.” A 90 day credit isn’t very helpful if things progress on a medium- to bad trajectory, but this was something.
Copyright: zhukovsky / 123RF Stock Photo
However it appears that Frontier is charging change fees of $119 anyway despite the promise not to.
Frontier Airlines media representatives did not respond to multiple requests for comment. MarketWatch called the airline’s customer support hotline and was told by a customer-service representative that the airline was, in fact, charging fees for changing or cancelling flights.
Hey @FlyFrontier please do the right thing. You publicly stated there would be no change fees for people who have to cancel travel plans but none of the agents I spoke to will abide by it. So uncool. #coronavirus
— Martha Holland 🌔 (@mkholland_) March 8, 2020
Well that’s the last time I’ll every book with @FlyFrontier! 7 tickets purchased for @SXSWEDU and conference cancelled. Just informed that we get ZERO refund and can’t even reuse tix. Thanks to @Airbnb for trying their best to make it right and refunding us 50%. #dontflyfrontier
— Kim Zimmer (@MacTeacher) March 8, 2020
That’s shameful but hardly the first time an airline has made a public announcement and failed to honor it.