Will American Express Eliminate Priority Pass Restaurant Access? They’re Doing it in Hong Kong

restaurant
May 28 2019

We’re seeing what may be the beginning of the next big restriction on bank-provided Priority Pass cards: American Express has notified Hong Kong cardmembers that effective August 1 Priority Pass cards that come with their Centurion, Platinum, Peninsula Platinum, and Cathay Pacific Elite credit cards will no longer offer “non-lounge airport experiences” such as restaurants, cafes, and bars “where food/beverage credit is offered instead of entrance into a traditional airport lounge.”

This would cut American Express’ costs to issue these cards significantly, and be a huge cut in cardmember benefits. The worry here is that it could spread (1) to other American Express markets, and (2) to other issuers. I have asked American Express what their plans are for this restriction and will share anything that I learn.

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Rapper Says Cosmopolitan Las Vegas Keeps a List of Banned African American Recording Artists

art installation
May 27 2019

If this is true it’s monumentally stupid on the hotel’s part. If the rapper believes it’s true then he shouldn’t settle for an apology, he should sue the hotel for no other reason than to be able to subpoena documents and emails and depose witnesses. And assuming the subpoenas aren’t quashed the hotel would be in a position of having to pay out in a significant way to avoid embarrassment (and then presumably make copies of emails and documents disappear so to avoid a rinse, repeat scenario).

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The 5 Best Bank of America Rewards Cards

first class cabin
May 27 2019

Bank of America has several lesser-known but still excellent rewards credit cards. They will approve at most 2 cards every 2 months, 3 cards every 12 months, and 4 cards every 24 months. That limit applies to Bank of America cards only, rather than being like Chase which looks at the cards you’ve opened from all sources.

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Hawaiian Airlines Refuses to Honor Mistake Deal, Charges Customers Hundreds of Thousands of Dollars

hawaiian airlines plane in sky
May 26 2019

Frequent flyer award tickets are supposed to reward loyalty. They don’t feel very rewarding when they come with a cash co-pay in the form of fuel surcharges which — for economy redemptions — can be almost as much as the cost of a paid ticket. (We’ve even seen instances in the past where British Airways fuel surcharges on an award ticket were more expensive than the cheapest fare you could buy with cash.)

Hawaiian Airlines accidentally started imposing the mother of all carrier-imposed surcharges on its awards last week, and they are “deeply sorry.”

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Via Air – The Worst Airline in America – Throws in The Towel, Except for One Route

via air plane
May 26 2019

Two weeks ago I wrote that Via Air hadn’t shown up at an airport they were supposed to fly to and no one knew why. Even the airport itself couldn’t reach the airline to learn more.

Now it appears that airline has shut down its commercial service entirely, with the exception of a single route. The airline is blaming a lack of pilots. Two weeks ago they also blamed the FAA for “slower and more methodical” oversight following the grounding of the Boeing 737 MAX, an aircraft Via Air did not operate.

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Man Goes on Tirade After He Boarded Wrong Plane, Flew to Southern Italy

ryan air plane landing
May 26 2019

Passengers aren’t supposed to be able to board the wrong plane. Boarding passes are scanned at the gate. There’s a manifest — airlines know how many people are supposed to be onboard. When passengers are in the wrong seat, there’s usually another passenger assigned that will say something. But it happens. Occasionally one person, or a couple traveling together, wind up in the same city.

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What Working in a Spirit Airlines Customer Service Call Center is Like (Really Funny)

spirit plane
May 26 2019

Spirit Airlines has probably the worst reputation of any airline in America. The problem is that reputations lag reality. First of all Via Air is far worse. And second Spirit has made tremendous strides.

It’s easy to anchor on Spirit as the airline who believed their business model required customers thinking they offer a bad product, who refused a pregnant woman water during a two hour tarmac delay and that wouldn’t refund a Vietnam veteran cancer patient’s tickets when he became too sick to fly to see his daughter in the hospital. And that’s why this spoof video of a Spirit Airlines customer service center is so funny.

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