If you’re flying through either Washington Dulles or Chicago O’Hare this holiday season you could get recruited by the CIA.
You don’t have to join, though, to use the travel tips that CIA agents learn on the job.
With all of the problems that Marriott has had launching their new program and integrating 3 loyalty programs into one, many customers are frustrated. Starwood members in particular have been disappointed by the customer service standard over the phone with Marriott, and with the way many Marriott properties are implementing the benefits that have been promised. In short, Marriott has failed to deliver.
Two high profile blogs take issue with my argument that as much of a hash as Marriott has made at things, the grass isn’t greener at Hilton Honors. They’re wrong.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Roughly 80% of the dogs used by TSA have floppy ears. The other 20% with pointy ears scare children so as pointy-eared dogs retire they are being replaced by dogs with floppy ears.
The TSA spends $26,000 to $42,000 training each dog and accompanying dog handler. Though they’re trying to make the dogs friendlier-looking, they don’t want kids to pet the dogs but did you know that dog handlers are given “baseball-like cards for [their] dog” to “give to children and adults who want to greet the canine while its working” which may be the most valuable feature of the program.
Several days ago there were questions about Norwegian Air’s ability to survive into the New Year. A report from a Danish bank suggested they could breach financing covenants which could have led to the unraveling of the low cost carrier that has been driving down transatlantic airfares and that is active in Europe.
The carrier though has announced several moves that they say should shore up their balance sheet. Whether these are enough depends on a variety of factors such as the cost of fuel and demand during the winter dip in travel.
I’m as disappointed as anyone with the way Marriott has delivered on their new loyalty program. The technical side of combining Starwood and Marriott accounts has been frustrating — my account still isn’t right. Customer service has been poor — I’m waiting for a reply to an email from September. And most of all the delivery of benefits and redemptions hasn’t matched what was promised.
However that doesn’t mean you should abandon Marriott. In fact you shouldn’t. Here’s why.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Any time there’s something of value, that’s transferable, a market is going to try to develop where the person with at least de facto rights earns money and the person who values it the most will pay.
There are allegations that at Emirates schedulers are selling duty assignments to flight attendants.
Air marshals though are being moved towards the back of the plane where they can see all of the passengers in front of them, instead of having their back towards supposed threats. This new policy goes into effect December 28.
If nothing else they’ll occupy fewer of the premium seats in economy that airlines sell to passengers for an extra charge.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
