Church Group of 40 Shows Up 2 Hours Early, Refused Boarding on American Airlines Thanks to D0

by Gary Leff

airport
Aug 20 2018

At American Airlines nothing is more important than ‘D0’ it often seems as if American would be happy if they could eliminate customers from the equation and just run their operation they’d be happy.

D0 means flights departing exactly on-time. And they’re willing to sacrifice most everything else for that goal. Gate agents can skip processing upgrades. Flight attendants get called in if they delay a flight for catering to bring servingware for international first class.

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Delta Completes 600th Plane With Seat Back Video While American Prepares to Remove Theirs

by Gary Leff

flight attendant
Aug 19 2018

While American Airlines prepares to remove seat back video screens from their domestic fleet, Delta has added the screens now to 600 planes.

According to Delta’s Senior Vice President and Chief Marketing Officer Tim Mapes, “We continue to invest in seat-back screens, because customers continue to tell us they’re important.”

Which one is right?

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New Travel Scam: Stealing From Passenger Bags in the Overhead

by Gary Leff

airline cabin
Aug 19 2018

Don’t put your most important items such as money and passports in the overhead bin if you can avoid it. Not every seat allows bags at your feet, but computers should go there at least during flight and check that everything is in place immediately once it’s been out of your sight.

TSA screeners steal from passengers at checkpoints. Baggage handlers steal from checked bags. oneworld’s head of finance allegedly stole $2.2 million. And a former Miss USA stole noise cancelling headphones. So why not passengers stealing from each others’ carry on bags?

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Marriott-Starwood Merger Day: Quit Gnashing Teeth

by Gary Leff

hotel lobby
Aug 18 2018

Marriott’s new loyalty program has launched, but as of this writing they’re still working through the IT. They told us to expect things to be down throughout Saturday. If things work on Sunday I’ll be impressed.

Compared to what might have happened I still think that the new Marriott program is about the best we could possibly have hoped for or expected. It’s stapling some version of the Starwood elite program onto some version of the Marriott redemption program (‘the best of both worlds’) along with some devaluation of each.

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