Loyalty has two primary components: recognition and reward. That’s your elite program and your earn and burn proposition.
Hotel programs are tough to compare because you earn a different number of points per dollar spent, and redemptions vary wildly as well — the most expensive Hyatt redemption is 30,000 points while the most expensive Hilton redemption costs 95,000. We can normalize that by looking at the number of points earned, and the value of each point.
Under pressure to ‘do something’ the Department of Transportation’s Inspector General is going to audit the FAA’s oversight of American Airlines and Allegiant. This is a change in focus of an existing audit launched at the behest of Democrats in Congress last summer.
It’s a concern, apparently, that the FAA takes a collaborative approach to safety rather than focusing on finding violations it can fine.
Issues around breastfeeding aren’t new. And there’s no reason to dig in when making a mistake, humiliating customers.
If there’s a disagreement, check out and see who is right. Especially for a supervisor. Too many employees just blindly back up other employees.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines is getting rid of seat back video from its domestic fleet. As part of their “Project Oasis” retrofit even planes that have seat back screens are going to have those removed.
While American claims 90% of customers bring their own devices, so screens are unnecessary, that number can’t possibly be right unless “devices” include “flip phones.” Older travelers and children frequently don’t have their own devices. A family of five probably doesn’t own five tablets.
Marriott’s legacy program offered lifetime 75 night elite status, and those who already achieved that status in the Marriott program, or who achieve it through Marriott-only activity by the end of the year, get to keep it. Starwood elites weren’t going to be given that opportunity.
Ashley Spencer was flying American Airlines from Philadelphia to Cleveland over the weekend where she would receive treatment at the Cleveland Clinic. But she went into anaphylactic shock on the flight.
Spencer reports she stopped breathing, she “still had a pulse. That’s when the stewardess said, ‘Is there any medical professionals on the aircraft? It’s an emergency.'”
Over the weekend I wrote that United had confirmed cutbacks to meals in domestic first class on flights under four hours outside of departures between 4 p.m. and 8 p.m.
Unfortunately it’s not whether or not a flight gets a full meal, other service elements in domestic first class are being pared back as well.
A dog was the first to notice, barking that something was wrong on Delta Flight 1854 from Detroit to Denver. Fumes came through the vents on the MD90.
Ultimately passengers dropped to the ground so they could breath and Delta evacuated the flight on the ground in Denver on Tuesday night. One person was taken to the hospital.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
