American Airlines CEO: Why I’ll Never Give You as Much Flexibility as Southwest Does

southwest plane
Mar 28 2018

At last Thursday’s American Airlines employee Q&A with management, someone asked American’s CEO Doug Parker how to talk to people who prefer Southwest over American ‘for their flexibility’.

Doug Parker told the employee “well you’ve got to find some new friends, first of all.” But he also did a fantastic job explaining how American thinks about its business, and its pricing strategies.

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American Employee Says They’ll Fly Any Plane That Flies, No Matter the Condition

lavatory
Mar 27 2018

At American’s employee town hall last week a 26 year Dallas-based flight attendant asked if “any airline strives to be number one other than from the bottom line standpoint and for our shareholders?”

He said it “used to be nice” at the end of a flight “when people weren’t so crammed in” so he wanted to know “Do we strive to be number one at all or are we just striving to fill every seat and the bottom line?”

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American Confirms They’re Planning Lie Flat 757s on Transcon Routes

airline cabin with bed
Mar 27 2018

Earlier this month American Airlines maintained that they hadn’t decided whether or not to put Boeing 757s with lie flat seats on domestic routes or not, even as their competitors roll out more domestic flights with lie flat seats up front.

It’s been expected for awhile that American would respond to this competition, and indeed they’ve taken some 757s off of international routes, but they wouldn’t say they’re adding them to the domestic schedule. Nonetheless they are now saying privately that this is what will ultimately happen.

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