A woman onboard United Express flight UA5449 was restrained by other passengers — one tying her feet while another held her down — after she tried to open the aircraft door midflight and announced “I am God, I am God, I am God.”
American Airlines now uses brown paper bags to hand out food to passengers in coach on international Boeing 757 aircraft and they’re looking at using them more broadly, too.
Eva Mozes Kor is a holocaust survivor. She and her twin sister were experimented upon by Josef Mengele at Auschwitz. She lived long enough to have a son who battled cancer, and to donate a kidney to her sister later on.
I’ve got a hint for the TSA: Romanian Jewish holocaust survivors probably haven’t been radicalized by ISIS, and have probably been humiliated enough.
United is going to pause to consider employee feedback on its place to replace quarterly bonuses with a much less expensive lottery program.
CNBC says United is shelving the lottery program. They’re not. Here’s the United memo to employees:
A little over a year ago British Airways laid out their plans to offer a product that’s a close as possible to economy on Norwegian’s Boeing 787s. Their London Gatwick-based 777s would get 10-across seating in coach and in total add 52 seats.
The plan is to offer a product that won’t be better than a low cost carrier, so they don’t appear to be going for a revenue premium. They want to push cost per seat as low as possible and just compete on price.
American’s Flagship First Dining is the best lounge offering in the United States. I used to argue that distinction went to the Qantas first class lounge at LAX, but all three American spaces open so far are more peaceful and JFK especially but also the others have better views.
There are really just two shortcomings, in my opinion.
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Just over a year ago Carlson Hotels was purchased by Chinese travel conglomerate HNA. And the loyalty program has now rebranded.
The airline gets a lot of buzz out of its flashy first class products, a halo effect that convinces people they’re a premium airline. But the truth is somewhat more complicated. Their business class lags most of the world on the majority of their fleet.
Emirates has unveiled a new new business class. Here are photos of the new product which begins flying tomorrow.
An American Airlines flight attendant recently asked the carrier’s President Robert Isom, “What is being done to create more consistency in onboard service for example I commute through Denver, Denver-Phoenix you might see one service with a different crew base side you might see a different service.”
Isom, though, saw this as an opportunity to emphasize the theme of consistency which is important to the airline all of a sudden.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
