American’s new Boeing 737 MAX has less legroom in coach, no seat back video, and less recline. But the airline’s CEO Doug Parker cites that it does just as well in ‘likelihood to recommend’ scores as their other aircraft.
I’ve started filling these surveys out. I recently filled one out with Americanl, it was fairly negative about a legacy US Airways A319 flight from Washington National to Miami that was full and I couldn’t even get a Main Cabin Extra seat.
Yesterday Delta flight DL673, the daily Boeing 757 from Atlanta to Quito, Ecuador with 199 passengers onboard, caught fire after touch down.
The plane had departed Atlanta but turned around due to a mechanical problem.
Cathay Pacific is coming under criticism by Malaysia’s deputy minister for home affairs and internal security.
The airline is “offering free ticket changes for Malaysians returning home to vote.” Malaysia is scheduling an election. The date isn’t yet known, but could come as soon as the end of April. Malaysia by the way just pushed through redistricting this month.
Air France KLM Flying Blue is a transfer partner of all the major bank transferrable points currencies.
Air France KLM gives members of their program access to far more business class award seats on Air France than partners like Delta and Alaska have access to.
It’s easy to look askance at corporate mission language, but I actually think that American’s leadership has a pretty clear idea of where they’re going and what’s important to them. They’re really transparent about it. You can agree or disagree with the strategy, or like or dislike it as a customer. But they aren’t mealy mouthed about it at all.
Economy class passengers are often derisively referred to as ‘self-loading cargo’.
So perhaps the idea isn’t entirely original, but in an off the record talk the CEO of Qantas says if there is a new class of service “Qantas is likely to be the airline that creates it.”
Cathay Pacific will give uniformed staff the option of wearing pants for the first time. This required extensive talks between the airline and its flight attendants union.
Clearly the role of the flight attendant has changed over time and societal attitudes have changed too. The very first airline flight attendant was hired by United Airlines as an onboard nurse. That persona morphed into a hypersexualized one….
Delta made some changes to the elite qualifying miles you earn flying Aeromexico effective for travel April 1 onward. And they made the change retroactive for customers who had already purchased tickets for future travel.
However if you know the secret handshake you can get them to honor the miles that were promised at the time of purchase.
An illegal immigration with several convictions for violent crimes escaped in a taxi at New York JFK this week as he was about to be deported.
TSA required ICE officials to remove his handcuffs. He ran off. And no one reported it to airport police for 45-90 minutes.
Qatar has the best business class product in the world in its new ‘QSuites’. To be sure even their older Airbus A350 business class is very good, a B/E Aerospace Super Diamond seat and a phenomenal soft product. But QSuites are revolutionary suites with doors and moveable partitions that allow two and even four passengers to travel together in their own space.
Currently they fly the product to New York JFK, Washington Dulles, and starting Saturday to Chicago.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
