A couple of weeks ago the US declared that not only wouldn’t they extend the ban on electronics larger than a standard cell phone to European flights, but they’d remove it from flights coming from Mideast airports, provided each airport around the world changed its security procedures to U.S. specifications.
There are new security procedures in place in airports where the ban had previously been in effect.
The U.S. may have backed off the electronics ban for flights to the U.S.
But the price was that foreign airports would have to have new security measures in place to be dictated by the Department of Homeland Security.
Pending approval by the Miami Dade County Board of County Commissioners, which is expected to come at its September 7, 2017 meeting, American Express will expand the size of its Miami airport Centurion lounge by about 50%.
There are all sorts of things that hotels compensate guests for when they complain. What about murder?
Chase extended its British Airways partnership two years ago and the very next month American Express announced you’d no longer be able to transfer Membership Rewards points 1:1 into British Airways.
So for the past two years we’ve had 1:0.8 transfers.
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A passenger catches an Emirates flight attendant on video taking someone’s glass of champagne that they did not finish and pouring it back into the bottle. Gross.
United Airlines abusing its customers has become so de rigueur I’m not even sure it warrants mention any longer.
Whether they’re forcing children with their own tickets to sit in parents laps instead of seats, having law enforcement remove a couple flying to their wedding, kicking a passenger in the head, and pushing a 71 year old man to the ground… or breaking guitars or breaking a passenger’s face when something terrible happens to a passenger you just shrug and ask, United?
Here’s United’s chart laying out exactly which amenities are provisioned on what routes in both business class and economy — and in what quantities.
United CEO Oscar Munoz’s statements now suggest he’s happy with the quality of service his airline provides.
Delta, American, and United want to be protected from competition because they’re afraid it will hurt their business. But that’s the point — it will, unless they improve to compete. Acting as a quasi-public utility is a recipe for a continuation of the status quo, and no customer should want that.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
