I was genuinely sad to learn on Monday that Suzanne Rubin is planning to leave American Airlines in early summer. She shared with the AAdvantage team that it’s to care for immediate family, and my thoughts are with certainly with her.
She ran the largest loyalty program with over 100 million members, and took it through turbulent times (a bankruptcy and a merger) and successfully managed the integration of AAdvantage with the Dividend Miles program — with barely a hiccup.