United Polaris ice cream dishes were cracking sending shards of glass into the ice cream. Last month United removed ice cream sundaes and started serving ice cream in its container instead.
This was just one small hurdle of many in United’s attempt to finally offer a quality premium product.
Back in March Qatar Airways debuted their new business class Qsuite which may be the new best business class seat in the world.
At the time of the unveiling, it was suggested that the first route to get the new business class suites would be Doha – London this summer onboard a new delivery Boeing 777-300ER.
New security changes being finalized, reported by the Wall Street Journal, are going to slown down security and make us less safe in airports.
The Street‘s Ted Reed writes a love letter to Doug Parker over the American Airlines CEO’s granting unilateral raises to employees as a way of working well with labor.
Employees appreciate raises, though perhaps they’d appreciate different new uniforms even more. From an investor perspective, though, the $830 million may be lighting money on fire because money alone won’t create the kind of service that generates passenger loyalty and earns the airline a revenue premium.
MileagePlus Go will be the new United co-brand prepaid card from Netspend.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Texas Monthly has updated its Top 50 Texas Barbecue list (and therefore the top barbecue spots in the world).
Central Texas barbecue has a focus on meat, especially brisket. You may get onions, peppers or pickle slices, and white bread as an accompaniment. Put your meat on the bread between bites. It’s all served on butcher paper most often. Meat is sold by the pound. If there’s sauce, it’s for dipping only.
Like last year and in 2015, Hyatt is offering Hyatt Credit Card cardmembers a rebate on points redeemed between June 1 and September 5.
Members who have the card and use their points for stays (free night awards as well as cash and points awards) between June 1 and September 5 will receive 10% of their points back after the stay. The 10% rebate also applies to redemptions for room upgrades, dining, and spa services.
Ten years ago then-Spirit Airlines CEO accidentally included a customer in a reply instructing staff how to handle their complaint.
That email didn’t play well. But it didn’t include foul language like an Emirates customer service email did recently.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
