I’ve maintained that the Chicago Aviation Police, who appeared to respond with too much force when called, deserve more of the blame for the incident than they’re getting. I have caveated this noting that we didn’t have video of what transpired before the passenger was dragged off.
Now there’s video we hadn’t seen before of the disagreement between the doctor and a police officer, before the passenger is dragged off the flight and bloodied.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The world is aghast at the passenger who was dragged off a United flight by airport police on Sunday night. And rightly so. It’s big news because things like this rarely happen, but they sure feel like they could happen to most any of us who travel. No one wants to be put in that position.
Here, everything failed. However I’m afraid things really won’t get better.
DirecTV is offering 50,000 American AAdvantage miles for new signups on 24 month agreements for ‘select’ packages or above.
The biggest offer I’ve ever seen before was 30,000 United miles.
There’s a passenger being dragged off a plane and bloodied and then there’s people looking for their 15 minutes complaining about situations outside an airline’s control.
Which one does the story of Geoff Fearns, President of TriPacific Capital Advisors, sound like to you?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Cathay Pacific will introduced a new first class for the Boeing 777-9X.
They aren’t sure whether the new first class will feature enclosed suites, because according to their research passengers like a ‘society’ element (see and be seen).
With the whole world melting down over a United passenger being dragged off a plane, United’s public relations response has been abysmal.
United needs to quell the hordes, both for their own immediate business needs and to avoid a reaction that brings about bad rules detrimental to customers and to their business. So what CEO Oscar Munoz should have done this this:
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Sunday’s incident where a man was dragged off a United Express plane and bloodied was terrible. It’s excruciating to watch the video of the incident unfolding, and later of the disoriented man mumbling “just kill me.”
This was a tough situation all-around for which there were no good solutions. And things turned from bad to worse when a passenger refused to get off the plane when told to do so by the airline and by police. And it became the source of worldwide outrage when the police overreacted, dragged him off, and bloodied him.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
