In the aftermath of the death of a rabbit expected to become the world’s largest in the hands of United Airlines (bred by a former Playboy Bunny to be sold to a celebrity), United has decided to try to streamline its messaging to customers.
American will offer some coach seats on this aircraft virtually indistinguishable from Spirit Airlines.
Customers do have a choice, and they need to be educated about that choice. American’s only friend here is ignorant consumers.
This is a lightning round, I’m going to give one quick thing that overwhelms everything else and I’m not going to offer a detailed explanation — just a simple statement of the one best thing about an airline, a hotel chain, or a rental car company.
These choices are, of course, influenced by my idiosyncratic preferences — but I think they stand up:
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Hilton’s CEO says they’re in advanced talks on a new credit card deal. What could that mean?
You don’t incentivize behavioral change by telling something they earn one AAdvantage mile per dollar with their credit card.
Here’s how you do it instead.
With Delta Airlines current pricing for premium champagnes in their club lounges — in both miles and money — Krug may be the “Best Use Of Delta SkyMiles.”
American Airlines first quarter earnings fell year-over-year by about three-fifths, down to $234 million. It’s fair to say that despite disappointing credit card signups impacting revenue forecasts in Q1 the AAdvantage program really did earn the bulk of the airline’s profits.
Indeed, though they do not break out numbers this way, it’s possible that in the first quarter AAdvantage earned all of the airline’s profit and without selling miles the airline itself would have operated at a loss. And that’s even before unilaterally announcing employee raises which financial analysts grilled the airline over.
American composer Mohammed Fairouz whose work has been performed at Carnegie Hall and Lincoln Center arrived off a London – New York JFK flight.
Agents “took away [his] luggage and [..] laptop” and told him he could not use his phone. He was told to “sit in a plastic chair without the ability to listen to music or read a book.” He was told this “could take hours.”
If you don’t trust your travel provider year-to-year, why would you trust them to honor a lifetime of loyalty when they’ve already gotten your money?
In an era of enhancements to give members what they want, and mergers that take the best of both programs to create a best in class experience (gosh, has that ever really happened?) trust is simply to eroded for the lifetime offer to lock me in to behavior and investment and loyalty today.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
