American’s Pilots Have to Claim to Be Really Unhappy If They’re Going to Ever Be Happy

by Gary Leff

american airlines hangar
May 20 2016

American’s pilots claim to be unhappy.

This is important because although American and US Airways have merged, and from a customer-facing standpoint are a single carrier (albeit with very different legacy products that the airline is slow to update), work groups are not yet on the same system and pilots do not yet have a single seniority list that will allow the airline to function as one.

There are still planes attached to destinations and crews, and that prevents American from matching the right equipment to the right route and optimize aircraft so that expensive capital equipment gets the most efficient use possible as well. In other words, many of the merger’s promised synergies remain on the table.

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Another New York Hyatt That Comps Diamond Room Service

by Gary Leff

May 20 2016

Ever since I first stay at the Andaz 5th Avenue I fell in love with that property’s overall value proposition, especially for a Hyatt Gold Passport Diamond member. Their rooms are generally large for New York anyway, and they have a ton of suites, so Diamonds often get upgrades even when not confirming a suite upgrade at time of booking. And they offer Diamonds breakfast via room service as well as in the restaurant. (The restaurant is small and this makes it possible to accommodate everyone.)

And I absolutely loved the Park Hyatt when I first got to stay there back in the Fall.

However in Manhattan I tend to choose a hotel for a given stay based first on location and then price (or rather ‘value for money’).

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Delta Improves Elite Companion Access to Extra Legroom and First Class Seats

by Gary Leff

May 20 2016

In the fall Delta will provide first class upgrades and extra legroom seating based on the higher passenger status rather than the lower status when two passengers are traveling together on the same reservation.

This is still a reduction in benefits for elites — who used to get extra legroom seating for themselves and up to 8 companions on a reservation. It’s now restricted to just one.

But instead of making Diamond and Platinum members wait for check-in to get extra legroom seats (if any are left) when traveling with a companion, the companion will no longer ‘drag down’ the elite. Instead the elite will ‘pull up’ the companion.

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Here’s How You Use Twitter to Solve Travel Problems

by Gary Leff

american plane
May 20 2016

Yesterday I was in New York and supposed to fly home on American’s 5:15pm New York JFK – Austin flight. I decided I really didn’t want to wind up in coach for the Westbound flight which runs about 4 hours, so I plunked down a Business ExtrAA one-segment upgrade when only 2 first class seats were left for sale a few weeks out.

The thing about paper upgrade certificates though is that they have to be turned in at the airport. You cannot check-in online or using American’s mobile app.

I had checked traffic and it was looking like almost an hour to JFK. I fired up my phone and grabbed an Uber at 2:50pm. I was in the car at 3pm. Waze said I’d be at the airport by 3:50pm. That all changed as we approached the Midtown tunnel. There was an accident just as we were entering, and traffic stopped.

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American Airlines Fuel Subsidies May Be Safe For Now

by Gary Leff

May 19 2016

American Airlines had apparently feared losing their fuel tax exemptions in North Carolina which amount to big government breaks on the cost of fuel there. The North Carolina House passed its budget without touching American’s tax subsidies. The state Senate has yet to take up the budget.

But wait. I’m confused. American Airlines CEO Doug Parker says it’s unfair that he has to compete with big Middle East airlines which he claims are the ones getting government subsidies.

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Viral Complaint About American Airlines is Only 30% Right

by Gary Leff

May 19 2016

Dave Carruthers was supposed to fly American Airlines flight AA211 from Manchester, UK to New York JFK but the flight was cancelled for mechanical reasons.

It’s not clear from his complaint what happened next. He says he spent ~ US$2000 to get to London Heathrow and fly to New York to make business meetings, which sounds like he wasn’t just put on an American (or British Airways) London – New York flight. Mr. Carruthers’ bags weren’t promptly sent to New York.

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American Airlines President Believes to Make Money, Give Customers Less

by Gary Leff

May 19 2016

American Airlines President Scott Kirby spoke at the Bank of America Merrill Lynch 2016 Transportation Conference this morning.

The single biggest area of interest among institutional investors, and naturally the very first question Kirby got, was about revenue per available seat mile. Ticket prices are falling. The airline is hugely profitable thanks to low fuel prices, but profits have gone up even as revenue has fallen. Interestingly many of the items he focuses on to drive revenue are about the AAdvantage program.

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Southwest Devalues Again, Third Time in Less Than 3 Years

by Gary Leff

May 18 2016

Southwest Airlines introduced ‘Rapid Rewards 2.0’ — their revenue-based program — in 2011. After just two and a half years they devalued their points about 15%, reducing the maximum value you can get out of a point to 1.43 cents.

Then a mere year later they devalued again by introducing a sliding scale of value — sometimes you’d still get 1.43 cents a point in value on their cheapest fares, but sometimes you’d get less. That change went into effect April 17, 2015 after two months’ notice.

Now, a year later, they appear to have devalued again and this time they did it without any notice at all.

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